Project Coordinator

About Client:

Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.

• Job Title : Project Coordinator

• Key Skills :

  Project coordinator, ServiceNow, IT Hardware Logistics, integration expertise, ITAM

• Job Locations : Pan India
• Experience : 7+ Years.
• Education Qualification : Any Graduation.
• Work Mode : Remote.
• Employment Type :

  Contract.

• Notice Period :

  Immediate to 15 Days

Project coordinator, ServiceNow, IT Hardware Logistics , integration expertise, ITAM

Project Coordinator – IT Hardware Logistics - Servicenow Automation & CMDB Maturity

Overview Coordinates the hardware logistics integration and CMDB maturity workstreams, ensuring seamless collaboration between development teams, logistics vendors, data stewards, and internal stakeholders to automate stock updates, asset receipts, and deliver a robust, analytics-ready CMDB.

Key Responsibilities

· Act as liaison between ServiceNow logistics developers, CMDB architects, external hardware-logistics providers, and operations teams

· Coordinate CMDB maturity initiatives:

o Facilitate data-dictionary workshops to define CI attributes (model, screen size, keyboard language, tracking number)

o Track progress on Transform Maps, reconciliation rules, and analytics dashboard deliverables

o Schedule and oversee periodic physical vs. CMDB audit cycles

· Maintain comprehensive project documentation: schedules, status reports, risk/issue logs, and action-item registers

· Plan and monitor API integration milestones: design reviews, development handoffs, testing windows, and production cutovers

· Facilitate cross-functional meetings; capture minutes and drive follow-up tasks to closure

· Monitor dependencies, escalate blockers to the Project Manager, and ensure alignment across logistics, CMDB, and reporting teams

· Collaborate with finance and procurement to validate shipment costs, support reconciliation processes, and manage invoicing coordination

· Support user-acceptance testing for both logistics and CMDB enhancements by preparing test data, scheduling sessions, and capturing feedback

Required Skills & Experience

· 8+ years of project coordination or PMO support in IT implementations, supply-chain/logistics, or ITAM/CMDB projects

· Familiarity with IT Asset Management concepts and endpoint device–lifecycle workflows

· Basic understanding of ServiceNow integration principles (IntegrationHub, REST API patterns)

· Working knowledge of CMDB best practices: data modeling, Transform Maps, reconciliation, and analytics readiness

· Proficiency with project-management and collaboration tools such as Jira, Confluence, and Microsoft Teams

· Exceptional organizational skills and meticulous attention to detail

Preferred Skills

· Experience coordinating CMDB maturity or data-governance initiatives on a regional or global scale

· Knowledge of hardware-logistics providers’ APIs and authentication mechanisms (OAuth2, API-key)

· Exposure to Agile/Scrum frameworks, including sprint planning and backlog refinement

· Familiarity with analytics/dashboard tools for CMDB reporting

Soft Skills

· Strong verbal and written communication to engage diverse stakeholder groups

· Proactive problem-solving aptitude with a focus on risk identification and mitigation

· Ability to juggle multiple priorities and strict deadlines in a fast-paced environment

· Collaborative mindset and excellent interpersonal skills to foster team alignment

· Results-oriented approach with a keen sense for data quality and governance