About IRIS
IRIS Business Services Limited (IRIS) is a leading regtech SaaS provider listed on both the BSE and NSE. Established in 2000, IRIS empowers over 30 regulators and 6,000 enterprises across 54+ countries, positively impacting more than 2 billion lives.About IRIS IRIS Business Services Limited (IRIS) is a regtech SaaS provider listed on BSE and NSE. Established in 2000, IRIS supports over 30+ regulators and 6000+ enterprises across 54+ countries, impacting over 2 billion lives. IRIS transforms regulatory compliance into a business advantage with its innovative solutions. Headquartered in Mumbai, IRIS has subsidiaries in the USA, Singapore, Malaysia and Italy, and an affiliate in the UAE. It is an active member of various XBRL jurisdictions: XBRL International, India, Europe, South Africa, and the US and serves as an authorized GST Suvidha Provider and private Invoice Registration Portal in India. Recognized for its digital innovation, IRIS has received accolades such as Best Regulatory Technology Services (Central Banking, London 2024), Best Fintech (FE 2022), Best MSME Tech (Jagran 2022) and Best Taxtech – TIOL (Jury-2022, Silver-2021). IRIS’ products are ISO 27001:13 and SSAE 18 (SOC 1 Type 2) certified.IRIS is excited to launch a new division dedicated to empowering India's Micro, Small, and Medium Enterprises (MSMEs) by providing them with a number of functionality including information on schemes, accessible and timely credit, information on compliance etc. Towards this, we have launched our first version of the MSME platform called Peridot Plus. This is an exciting opportunity to join a dynamic team and make a significant impact on the backbone of the Indian economy.
To read more about IRIS visit our website:
www.irisbusiness.com
Job Title:
Program Operations Head
Location:
Navi Mumbai Head Office
Department:
DatatechWe are seeking a highly motivated and experienced candidate to build, lead, and scale the operational framework of our new MSME division. The ideal candidate will be a hands-on leader responsible for managing both our on-ground and in-office teams to ensure a seamless client journey from onboarding to loan disbursement and beyond. You will be the central point of contact for operational efficiency, team performance, lender coordination, and data-driven reporting.
Key Responsibilities
Team Leadership & Management:
- Lead, mentor, and manage the on-ground client acquisition team and the in-office operations team.
- Set clear Key Performance Indicators (KPIs), conduct regular performance reviews, and foster a culture of high performance and continuous improvement.
- Develop training programs for team members on processes, platform usage, and client management.
- Process Management & Optimization.
- Design, implement, and refine Standard Operating Procedures (SOPs) for the entire operations cycle, including MSME onboarding, document verification, application processing, and post-disbursement support.
Process Management & Optimization
- Design, implement, and refine Standard Operating Procedures (SOPs) for the entire operations cycle, including MSME onboarding, document verification, application processing, and post-disbursement support.
- Identify bottlenecks in the workflow and implement technology-driven solutions to improve efficiency, accuracy, and turnaround time (TAT).
- Oversee the end-to-end tracking of loan applications raised by MSMEs.
- Act as the primary operational liaison with our partner lending institutions (Banks, NBFCs).
- Proactively follow up with lenders to ensure timely application processing, query resolution, and sanctioning. Manage and strengthen these institutional relationships.
MIS & Reporting
- Develop, manage, and circulate comprehensive Management Information System (MIS) reports for internal stakeholders.
- Track key operational metrics such as lead-to-conversion ratio, application processing time, approval rates, and team productivity.
- Analyze data to provide actionable insights to senior management for strategic decision-making.
- Client Lifecycle Management:
- Ensure a smooth and professional onboarding experience for all MSME clients.
- Implement systems to manage the ongoing relationship with onboarded SMEs, ensuring high levels of satisfaction and identifying potential for future business.
Qualifications & Experience
- A minimum of 7 years of professional experience, with at least 3 years in an operations management role within a lending platform, fintech, NBFC, or bank.
- Direct experience in the MSME or SME lending sector is strongly preferred.
- Proven track record of managing and scaling both field and office-based teams.
- Hands-on experience with Loan Origination Systems (LOS), Loan Management Systems (LMS), and CRM software.
- Strong proficiency in creating and analyzing MIS reports using tools like MS Excel, Google Sheets, and other BI tools.
- Excellent understanding of the loan lifecycle, including credit assessment, documentation, and compliance requirements in India.
- A Master's degree in Management, Finance, or a related field.
- Experience working in a startup or helping build a new business unit from the ground up.
Skills & Attributes
- Exceptional leadership and people management skills.
- Strong analytical and problem-solving mindset.
- Process-oriented with a keen eye for detail.
- Excellent interpersonal, communication, and negotiation skills.
- Ability to thrive in a fast-paced, dynamic environment.
- High degree of ownership and accountability.
What We Offer
- A competitive salary and benefits package.
- The opportunity to be a core part of a new, high-growth business venture.
- A dynamic and collaborative work culture.
- Significant opportunities for professional growth and career advancement.
How to Apply:
https://ibsl.keka.com/careers/jobdetails/96239
Awards won by IRIS
Won recognition as Indias best Fintech at the Financial Express Best Banks Awards. an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.IRIS has been selected as the Best Tax Technology Service Provider 2022 in category National Taxation Awards at the prestigious TIOL Awards.IRIS CARBON has won The Most Agile/Responsive SaaS Solution of the Year award at the 2022 SaaS Awards by Awarding and Consultancy International.At IRIS CARBON, we are committed to creating a diverse and inclusive environment. We are an equal opportunity employer and welcome applicants from all backgrounds.
