Partner Manager

Hello, Truecaller is calling you from Gurgaon, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world's #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month.
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~45 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.

We at Truecaller for Business at Truecaller focus on providing value to medium / large enterprises by improving the way they communicate with their customers. Our CX and brand identity management solutions help businesses achieve more by enhancing their presence on Truecaller as a Verified Business. We also help in improving customer experience via the calling medium by making the entire communication more contextual and personalised thereby adding trust, relevance & safety to communication.

The team is a fantastic blend of young Turks and industry veterans from the top tech companies globally and we count many of India's top enterprises as our delighted customers.
As part of our aggressive growth plans, we are looking to bring in an experienced person within our Go To Market organisation, to lead our Enterprise BU and help in scaling our Customer Success function.

As a Partner Manager, you will play a key role in International Partnerships drives the global strategy, recruiting, and enabling key strategic partners (CPaaS, SaaS, Telecom) in international markets. Additionally negotiations, co-develops GTM strategies, monitors performance, and ensures strong, long-term relationships to meet global growth targets

What you bring in:

• 6-10 years of professional experience
• Define and execute a comprehensive international partnership strategy that aligns with the company's global growth objectives.
• Identify, prospect, and onboard new strategic partners (Communication Platforms, Si, Resellers, etc.) in target international markets.
• Lead negotiations for partnership agreements, including terms, pricing, and performance targets, ensuring mutually beneficial terms and legal compliance.
• Collaborate with internal sales, marketing, and product teams to co-develop and execute joint marketing campaigns and sales initiatives.
• Provide partners with the necessary training, tools, and resources to effectively sell and support company's solutions..
• Track and analyze partner performance metrics (e.g., revenue growth, pipeline development, customer acquisition) and provide regular reports to senior management.
• Stay informed about international industry trends, regulatory changes (e.g., telecom/financial regulations in different countries), and competitor strategies to identify new opportunities.
• Build and maintain strong, long-term relationships with key international partners, serving as the primary point of contact.
• Address and resolve any issues or channel conflicts that arise within partnerships.

The impact you will create:

• Proven experience in international business development, channel sales, or partnership management within the CPaaS, SaaS, or telecommunications sector.
• Deep understanding of cloud communication technologies, CPaaS solutions, and the international telecom landscape, including regulatory and compliance standards.
• Strong analytical and strategic thinking skills, with the ability to translate market insights into actionable partnership strategies.
• Excellent verbal and written communication, presentation, and negotiation abilities.
• Exceptional relationship-building skills and the ability to work effectively with diverse cultures and cross-functional teams.
• Strong organizational and project management skills, capable of managing multiple projects and stakeholders simultaneously.

It would be great if you also have:

• Worked with fast-growing CPAAS/SAAS organisations
• Exposure to International markets

Life at Truecaller - Behind the code: https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Gurgaon, India.

We only accept applications in English.

What we offer:

• A smart, talented and agile team: An international team where ~45 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges.
• Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone!

Come as you are: Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that's why we would love to meet you.