Job Title: Site Reliability Engineer 1 (SRE 1) Overview: As a Site Reliability Engineer 1 (SRE 1) within the DevOps team, you will be instrumental in maintaining and enhancing the reliability, performance, and scalability of our infrastructure. Your role will involve proactive monitoring, incident response, and continuous improvement of our systems. You will collaborate with clients for deployment support and ensure adherence to best practices in site reliability engineering. Responsibilities: 1. Infrastructure Monitoring and Support: Continuously monitor infrastructure using tools such as Prometheus, Alertmanager, and Grafana to ensure optimal performance and reliability. Implement and maintain monitoring solutions to detect and address issues proactively. 2. Client Interaction and Deployment Support: Collaborate with clients to provide deployment support, ensuring seamless implementation and operational functionality. Assist in on-prem and cloud-based deployments as needed. 3. Troubleshooting and Incident Management: Utilize expertise in Linux, Docker, and networking to diagnose and resolve technical issues efficiently. Manage incidents from detection to resolution, ensuring minimal impact on service availability. 4. Problem Management and Root Cause Analysis: Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences. Identify and mitigate potential problems to enhance system stability. 5. 24/7 Shift Support: Participate in a rotating shift schedule to provide 24/7 support, ensuring continuous monitoring and rapid response to incidents. Maintain high availability and reliability of services during off-hours. 6. Maintenance and Change Management: Execute maintenance tasks and implement change requests as per Standard Operating Procedures (SOPs). Ensure adherence to change management protocols to maintain system integrity. 7. Documentation and Reporting: Maintain comprehensive documentation of incidents, changes, and maintenance activities. Generate and analyze reports to identify areas for performance improvement and optimization. Requirements: Technical Proficiency: Strong understanding of IT infrastructure with expertise in monitoring tools like Prometheus, Alertmanager, and Grafana. Proficiency in Linux, Docker, and networking is essential for troubleshooting and incident management. Client Communication: Excellent interpersonal skills for effective client interaction and support. Incident and Problem Management: Experience in managing incidents, conducting root cause analysis, and implementing problem management strategies. Adaptability and Shift Work: Ability to work in rotating shifts for 24/7 support and adapt to dynamic operational needs. SOP Adherence: Ability to follow defined SOPs for maintenance tasks and change implementations.
KnowMax Software Pvt Ltd is looking for SDE1 to join our dynamic team and embark on a rewarding career journey Develop and test software modules in agile teams Contribute to system design and documentation Fix bugs and optimize code performance Participate in code reviews and deployments
About Us Knowmax is an AI-powered knowledge management platform. We’re looking for a Technical Content Writing Intern who’s into writing blogs that bridges the gap between tech and accessible storytelling. Key Responsibilities Research and write SEO-optimized blog posts around our product, industry topics, and relevant keywords. Break down complex technical topics into clear, engaging, and digestible content. Follow on-page SEO best practices. Who You Are A student or recent grad in Computer Science, Engineering, Marketing, English, or a related field. Strong research and writing skills with a knack for storytelling. Comfortable understanding and explaining technical topics (APIs, platforms, tools, etc.). Basic knowledge of content structuring. What You'll Gain Hands-on experience writing content that ranks and converts. Exposure to real-world SEO strategies and content marketing frameworks. A solid portfolio of published technical blog content. Mentorship from content strategists and marketing pros. A certificate. Show more Show less
About Us: Knowmax is an AI-powered knowledge management platform. We re looking for a Technical Content Writing Intern who s into writing blogs that bridges the gap between tech and accessible storytelling. Key Responsibilities: Research and write SEO-optimized blog posts around our product, industry topics, and relevant keywords. Break down complex technical topics into clear, engaging, and digestible content. Follow on-page SEO best practices. Who You Are: A student or recent grad in Computer Science, Engineering, Marketing, English, or a related field. Strong research and writing skills with a knack for storytelling. Comfortable understanding and explaining technical topics (APIs, platforms, tools, etc.). Basic knowledge of content structuring. What Youll Gain: Hands-on experience writing content that ranks and converts. Exposure to real-world SEO strategies and content marketing frameworks. A solid portfolio of published technical blog content. Mentorship from content strategists and marketing pros. A certificate.
Location: Gurgaon Duration: 6 months Type: Internship (Full-time) About Us: Knowmax is an AI-powered knowledge management platform. We’re looking for a Technical Content Writing Intern who’s into writing blogs that bridge the gap between tech and accessible storytelling. Key Responsibilities: · Research and write SEO-optimized blog posts around our product, industry topics, and relevant keywords. · Break down complex technical topics into clear, engaging, and digestible content. · Follow on-page SEO best practices. Who You Are: · A student or recent grad in Computer Science, Engineering, Marketing, English, or a related field. · Strong research and writing skills with a knack for storytelling. · Comfortable understanding and explaining technical topics (APIs, platforms, tools, etc.). · Basic knowledge of content structuring. What You'll Gain: · Hands-on experience writing content that ranks and converts. · Exposure to real-world SEO strategies and content marketing frameworks. · A solid portfolio of published technical blog content. · Mentorship from content strategists and marketing pros. · A certificate. Show more Show less
You will be a skilled and experienced Senior Engineer with expertise in full-stack web development, collaborating with cross-functional teams to design, develop, and implement new features for enterprise software products used globally. Your responsibilities will include designing and developing high-quality, scalable, and reliable features for web-based products, collaborating with teams to prioritize and execute software development initiatives, ensuring code quality through reviews and testing, staying updated on software development trends, participating in the product development life cycle, conducting code reviews, and maintaining technical documentation. To qualify for this role, you should have a Bachelor's or Master's degree in Computer Science or a related field, 3-5 years of software development experience with at least 2 years in full-stack development, deep knowledge of PostgreSQL/MySQL, ReactJS, Node.js, and Browser Technologies, understanding of networking concepts and web protocols, knowledge of RESTful APIs, service-oriented architecture, and cloud technologies, experience with docker/postman containers, leadership in mentoring developers, familiarity with Agile methodology, strong analytical and problem-solving skills, excellent communication and collaboration abilities, and a background in SaaS Enterprise solutions is preferred.,
FullStack developer with 4+yrs of experience. Work location - Gurgaon WFO This role plays a critical part in scaling our core product and driving technical excellence across the engineering team. You’ll help shape how our platform performs under scale, directly impacting customer experience and our ability to ship fast, secure, and reliable software. Responsibilities Node.js Mastery Deep understanding of event loop, async patterns (Promises, async/await). Experience with frameworks like Express, NestJS, Fastify. Writing scalable APIs (REST), middleware, and modular code. Database Expertise SQL/Postgres – schema design, complex joins, indexing, query optimization. Knowledge of transactions, isolation levels, and migrations. Basic familiarity with ORMs (Sequelize/TypeORM/Prisma) and raw queries. Architecture & Design Ability to design backend systems Good understanding of API versioning, caching strategies (Redis). Frontend (Average Skill Expected) Comfortable with React (or Nuxt/Vue) for building and maintaining UIs. Basic understanding of state management (Redux, Vuex, Pinia). Familiarity with component-based architecture and UI libraries (Material UI, Tailwind). Can debug UI issues but not expected to be a design/UX expert. Other Expectations Code Quality – Writing unit tests (Jest/Mocha), code reviews, and maintaining clean architecture. Problem-Solving – Strong data structures and algorithmic skills (not as intense as SD3/Architect). Collaboration – Able to mentor juniors, break down tasks, and work closely with product and QA. Performance & Security – Understands security best practices (OWASP) and performance profiling.
Knowmax is a global B2B SaaS platform built to elevate customer experience through intelligent knowledge management. We enable customer-facing teams to access the right answers instantly—across contact centers, digital channels, and field support—driving consistency, efficiency, and satisfaction at scale. Preferred Profile: Candidates with prior experience working on product development in a startup environment. Core Backend Skills Node.js Mastery Deep understanding of event loop, async patterns (Promises, async/await). Experience with frameworks like Express, NestJS, Fastify. Writing scalable APIs (REST), middleware, and modular code. Database Expertise SQL/Postgres – schema design, complex joins, indexing, query optimization. Knowledge of transactions, isolation levels, and migrations. Basic familiarity with ORMs (Sequelize/TypeORM/Prisma) and raw queries. Architecture & Design Ability to design backend systems Good understanding of API versioning, caching strategies (Redis). Frontend (Average Skill Expected) Comfortable with React (or Nuxt/Vue) for building and maintaining UIs. Basic understanding of state management (Redux, Vuex, Pinia). Familiarity with component-based architecture and UI libraries (Material UI, Tailwind). Can debug UI issues but not expected to be a design/UX expert. Other Expectations Code Quality – Writing unit tests (Jest/Mocha), code reviews, and maintaining clean architecture. Problem-Solving – Strong data structures and algorithmic skills (not as intense as SD3/Architect). Collaboration – Able to mentor juniors, break down tasks, and work closely with product and QA. Performance & Security – Understands security best practices (OWASP) and performance profiling. Skills:- Javascript, NodeJS (Node.js), React.js, PostgreSQL and MySQL
Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to help revolutionize the way CX knowledge is created, curated and consumed. We are a fast-paced tech startup that relentlessly innovates daily to make solving customer problems easier and accessible to our client’s employees and agents. We’re profitable, bootstrapped, and run a lean team across functions. Knowmax has been able to demonstrate value to dozens of Billion $ companies across geographies. We’re industry agnostic and have significant global exposure. As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth. The ideal candidate for this coveted position is an expert in large and complex technology deals, offering an enhanced sales experience due to their specialization; and is accountable for forecasting their sales quarterly. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota. What You’ll Do Qualify deals quickly and focus on educating the customers on why they need to buy from Knowmax and also being able to build a need in the first place. Gain access and establish relationships with key executives, C-level leaders and decision makers. Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs. Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts. Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities. Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Knowmax solutions. Prospect into your assigned accounts to discover and develop opportunities. Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota. You will keep your team updated on your progress by regularly and accurately updating our internal CRM system. Own a revenue quota basis your region, also being able to build your own pipeline through your own network. Requirements: True hunter with 2-5years experience in consultative, B2B sales with a proven track record of success in enterprise SaaS in domestic or global markets Able to excel in a fast-paced work environment without direct daily supervision. Excellent interpersonal, communications, presentation, and organizational skills. Strong aptitude and problem-solving skill. Documented success selling to multiple levels of decision makers in large accounts. Willing to travel throughout the assigned region Independent & self-motivated. Can hit the ground running with a strong drive to succeed. An existing network of customer contacts & partners within the enterprise contact center market is a plus. Bachelor’s degree from accredited college or university is preferred. Skills:- SaaS, Sales management, Client Management, Stakeholder management and Lead Generation
Site Reliability Engineer 2 (SRE 2) Overview: As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments. Key Responsibilities: 1. Infrastructure Reliability and Technical Leadership Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement. Lead efforts in improving infrastructure observability using tools like Prometheus , Alertmanager , Grafana , and other telemetry systems. Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers. 2. Team Oversight and Performance Management Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards. Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols. Mentor and train junior team members to enhance their technical skills and operational understanding. Conduct regular feedback sessions and contribute to performance evaluations. 3. Shift Management and 24/7 Coverage Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage. Monitor shift adherence, workload distribution, and overall team health. Ensure proper handovers between shifts with complete documentation and context sharing. 4. ITSM Process and Compliance Own and enforce ITSM processes, including Incident Management , Change Management , Problem Management , and Service Request Fulfillment . Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA. Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams. 5. Incident and Problem Management Lead major incident investigations and coordinate response efforts across teams. Oversee root cause analysis and implementation of long-term fixes for recurring issues. Maintain detailed incident logs and postmortem reports for high-priority incidents. 6. Change and Maintenance Oversight Review and approve change requests initiated by SRE 1 or other team members. Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability. Track and analyze impact of changes to continuously improve reliability metrics. 7. Reporting and Stakeholder Communication Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning. Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals. Provide updates to leadership on key incidents, system health, and team productivity.
Requirements Node.js Mastery. Deep understanding of event loop, async patterns (Promises, async/await). Experience with frameworks like Express, NestJS, Fastify. Writing scalable APIs (REST), middleware, and modular code. SQL/Postgres - schema design, complex joins, indexing, query optimization. Knowledge of transactions, isolation levels, and migrations. Basic familiarity with ORMs (Sequelize/TypeORM/Prisma) and raw queries. Ability to design backend systems. Good understanding of API versioning, caching strategies (Redis). Frontend (Average Skill Expected). Comfortable with React (or Nuxt/Vue) for building and maintaining UIs. Basic understanding of state management (Redux, Vuex, Pinia). Familiarity with component-based architecture and UI libraries (Material UI, Tailwind). Can debug UI issues, but not expected to be a design/UX expert. Other Expectations Code Quality - Writing unit tests (Jest/Mocha), code reviews, and maintaining clean architecture. Problem-Solving - Strong data structures and algorithmic skills (not as intense as SD3/Architect). Collaboration - Able to mentor juniors, break down tasks, and work closely with product and QA. Performance & amp; Security - Understands security best practices (OWASP) and performance profiling. This job was posted by Poonam J Singh from Knowmax.
Overview As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments. Key Responsibilities Infrastructure Reliability and Technical Leadership Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement. Lead efforts in improving infrastructure observability using tools like Prometheus, Alertmanager, Grafana, and other telemetry systems. Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers. Team Oversight and Performance Management Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards. Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols. Mentor and train junior team members to enhance their technical skills and operational understanding. Conduct regular feedback sessions and contribute to performance evaluations. Shift Management and 24/7 Coverage Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage. Monitor shift adherence, workload distribution, and overall team health. Ensure proper handovers between shifts with complete documentation and context sharing. ITSM Process and Compliance Own and enforce ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Fulfillment. Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA. Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams. Incident and Problem Management Lead major incident investigations and coordinate response efforts across teams. Oversee root cause analysis and implementation of long-term fixes for recurring issues. Maintain detailed incident logs and postmortem reports for high-priority incidents. Change and Maintenance Oversight Review and approve change requests initiated by SRE 1 or other team members. Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability. Track and analyze impact of changes to continuously improve reliability metrics. Reporting and Stakeholder Communication Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning. Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals. Provide updates to leadership on key incidents, system health, and team productivity. Skills:- Linux/Unix, Docker, Jenkins, grafana, Terraform, cicd, Python, Git and GitHub
Job Summary We seek a motivated and detail-oriented QA Automation Tester to join our QA team. You will be responsible for writing and executing automated test cases, identifying bugs, and supporting the overall testing efforts to ensure software quality. This role offers an excellent opportunity to grow in test automation while working closely with experienced QA professionals and development teams. Key Responsibilities Understand functional and non-functional requirements to design relevant test cases. Develop, execute, and maintain automated test scripts under the guidance of senior QA team members. Use automation tools such as Selenium, Appium, or similar frameworks. Identify, document, and track defects, and work with developers to ensure timely resolution. Assist in creating and managing test data and environments. Collaborate with cross-functional teams, including developers, product managers, and senior QA Participate in Agile ceremonies such as stand-ups, sprint reviews, and retrospectives. Support manual testing activities as needed. Continuously learn and adapt to new testing tools, technologies, and best practices. Ensure test coverage, consistency, and accuracy across the software lifecycle. Required Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field. 1 to 3 years of experience in QA automation testing. Basic experience with test automation tools like Selenium, Appium, or similar. Familiarity with one or more programming/scripting languages (e.g., Java, Python, or JavaScript). Understanding of QA processes, software testing methodologies, and defect life cycle. Exposure to Agile/Scrum methodologies. Strong analytical and problem-solving skills. Good communication skills and a collaborative mindset. Eagerness to learn and grow in the test automation domain. Preferred Qualifications (Nice To Have) Hands-on experience with test management or bug tracking tools (e.g., JIRA, TestRail). Exposure to version control systems like Git. Basic understanding of CI/CD concepts and tools like Jenkins. Relevant certifications (e.g., ISTQB Foundation, Selenium WebDriver certification). Skills:- Selenium, Appium, Java, Python, cicd, Jenkins and Selenium Web driver
Objectives of this role Building and implementing new development tools and infrastructure Understanding the needs of stakeholders and conveying them to developers Working on ways to automate and improve development and release processes Testing and examining code written by others and analysing results Ensuring that systems are safe and secure against cybersecurity threats Identifying technical problems and developing software updates and fixes Working with software developers and software engineers to ensure that development follows established processes and works as intended Planning projects and being involved in project management decisions Responsibilities Set up CI/CD pipelines for automated deployment and delivery Setup and management of new and Existing cloud-based Kubernetes cluster services Write Ad/Hoc Bash/Python scripts to automate certain operational tasks. Designing, maintenance and management of tools for automation of different operational processes. Provision of critical system security by leveraging best practices and prolific cloud security solutions. System troubleshooting and problem resolution across various application domains and platforms Support/maintain development, UAT and production infrastructure. Providing recommendations for architecture and process improvements. Respond to L2 calls and emails. Help administer monitoring systems, alerting, log management, and other IT infrastructure systems. Perform root cause analysis of production errors and resolve technical issues Design procedures for system troubleshooting and maintenance Technical Skill Requirements Experience in a DevOps role in AWS/OCI cloud environment. Must have experience with CI/CD Pipelines and hands-on experience with DevOps tools such as, Jenkins, Git, Docker, Kubernetes, Ansible, etc. Strong knowledge in Terraform for multi-stack cloud infrastructure provisioning. Strong knowledge in OCI/AWS-based Kubernetes service management. Must have experience with Python/Bash as a scripting language. Good knowledge in software debugging, web applications and services (Apache, Nginx, HAProxy) Must have knowledge in monitoring setup with Prometheus, Alertmanager, Grafana, Thanos, Loki, Fluentbit, etc. Good To Have Skills PostgreSQL, MySQL, MongoDB, Redis, Keycloak. Migrating application from one cloud to another; OCI certifications Test Driven Development Soft Skill Requirements Able to learn new skills and technology quickly. Energetic with amazing customer service skills and a team-oriented approach. Strong verbal and written communication skills Skills:- Amazon Web Services (AWS), CI/CD, Jenkins, Git, Docker, Kubernetes, Ansible, Apache, Nginx, HAProxy, grafana, PostgreSQL and MySQL
As a Technical Content Writing Intern at Knowmax, an AI-powered knowledge management platform based in Gurgaon, you will be responsible for researching and crafting SEO-optimized blog posts that focus on our product, industry topics, and relevant keywords. Your role will involve breaking down complex technical subjects into clear, engaging, and easily understandable content while adhering to on-page SEO best practices. The ideal candidate for this internship is a student or recent graduate in Computer Science, Engineering, Marketing, English, or a related field. You should possess strong research and writing skills with a talent for storytelling. Additionally, you should feel comfortable with both comprehending and articulating technical concepts such as APIs, platforms, and tools, alongside having a basic understanding of content structuring. During your time at Knowmax, you will gain valuable hands-on experience in writing content that not only ranks well but also converts effectively. You will have the opportunity to learn about real-world SEO strategies and content marketing frameworks while building a solid portfolio of published technical blog content. Moreover, you will receive mentorship from experienced content strategists and marketing professionals, as well as a certificate upon completion of the internship. If you are passionate about creating compelling content that bridges the gap between technology and accessible storytelling, this internship at Knowmax offers you a unique chance to enhance your skills and gain practical knowledge in the field of technical content writing.,
About Us Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to revolutionize the way CX knowledge is created, curated, and consumed. We are a fast-paced tech startup that innovates daily to make solving customer problems easier for our clients" employees and agents. Knowmax is profitable, bootstrapped, and operates with a lean team across functions. Demonstrating value to numerous Billion $ companies across geographies, we are industry agnostic with significant global exposure. We are seeking a dynamic Partnerships & Alliances Leader to join our team, where you'll play a key role in expanding our network and enhancing our offerings through strategic partnerships. The successful candidate will be responsible for managing existing relationships, developing new partnerships, and overseeing the integration and execution of partnership strategies. Your contributions will directly impact our growth and customer satisfaction. Ideal candidates for this role will possess a proven track record in partnership management within a SaaS environment, exceptional negotiation skills, and a sharp commercial awareness to identify and develop successful collaborations. Responsibilities - Manage and strengthen existing partner relationships across System Integrators, ISVs, BPOs, and the channel. - Collaborate with sales, product, marketing, and development teams to formulate partnership strategies. - Develop a scalable model for formalizing partnerships. - Identify, cultivate relationships, and negotiate deals with new partners. - Take charge of partnership reporting and performance. - Ensure that partnerships fulfill commitments to customers. - Own a pipeline & revenue target through a partner program. Requirements And Skills - Demonstrable track record of negotiating and closing partnership deals. - Experience in building partner programs in a SaaS and/or CX environment. - Strong commercial acumen with the ability to recognize and develop opportunities. - Excellent verbal and written communication skills. - Ideally 8-12 years of work experience.,