Operations Manager

Duties and Responsibilities

Lead a team of various departments including workshop, breakdowns, logistics & customer support.

Overall responsible for up time of machinery & optimized maintenance cost of machinery with quality of service.

Planning overall resource requirement & responsible for utilization & efficiency of resources.

Responsible for overall quality, safety, process & ERP adherence defined by the company,

defining & managing the performance & motivating the workforce.

Identifying & defining efficient systems & SOP’s wherever needed.

Managing customer escalations & involving in critical decision making.

Ensure data accuracy, real-time tracking, and performance analytics from the system.

Providing performance reports to the management on a weekly & monthly basis.

Oversee scheduling, dispatching and resource coordination; monitor documentation, compliance

and accuracy; implement best logistics practices to improve turnaround times and service.

Manage fleet utilization, maintenance and replacement planning; track vehicle movement, fuel

and costs; ensure fleet safety, compliance and availability.

Map skill level of people and plan trainings.

Collaborate with finance, sales, and resourcing to align capacity, pricing, and delivery models.

Required Qualifications and Skills

Education: Bachelor’s or Master’s degree in Business Administration, Operations Management, or Engineering.

Required Qualification: B.Tech in Mechanical or related field.

Experience: Minimum 8 years of experience in Heavy Commercial vehicles or construction equipment rental company

Technical Tools: ERP systems, fleet management software, MS Office.

Key Skills Required:

Leadership and team management.

Process optimization and continuous improvement.

Strategic planning and execution.

Strong customer orientation.

Analytical, results-driven mindset.

High integrity and professionalism.

Preferred Skills:

Strategic thinking and problem-solving.

Attention to detail.

Stakeholder management.

Proactive, adaptable, and resourceful.

Sector/Industry Experience

Mandatory: Heavy Commercial vehicles or construction equipment company.

Preferred: Service, rental, or logistics-based sectors.

Language Proficiency

Mandatory: English (fluent, written & spoken).

Preferred: Arabic or Hindi (advantage).

Other Details

Workdays & Timing: Monday to Friday, 8:30 AM – 5:30 PM

Benefits: As per UAE labor law

This post is managed and is for Talentac Solutions.