Operations Manager

About Us:

Platton Inc. is an international, asset-based supply chain services and solutions company. We offer air and ocean freight forwarding, customs brokerage, contract logistics, warehousing and distribution, truckload and LTL brokerage, and digital logistics solutions. With a strong focus on automation, visibility, and customer success, we serve clients across the U.S., APAC, and the Middle East.

Role Overview

The Operations Performance & Data Analyst plays a critical role in ensuring that all

operational, financial, and shipping data is accurately and timely entered into internal systems

throughout the cargo lifecycle — from initial pickup to final invoice submission. This position

will oversee compliance with SOPs, monitor shipment timelines, verify vendor invoices, and

generate performance and compliance reports for senior management. The ultimate goal is to

drive operational accuracy, increase visibility, and support continuous improvement across

departments.

Key Responsibilities

• Monitor that data and documents (BOL, POD, invoices, shipment status, etc.)

are entered accurately and on time in the TMS/CRM system by the Operations, Sales, and

Finance departments, in accordance with internal SOPs (e.g., BOL should be uploaded within

2 hours after pickup).

• Track the entire cargo lifecycle — from pickup to final delivery and invoicing —

and flag any operational delays or errors.

• Review vendor invoices (trucking companies, warehouses, brokers) to ensure

alignment with agreed terms before they are submitted to the system and billed to clients.

• Cross-check vendor billing with internal records (POs, shipment details,

negotiated rates) and resolve discrepancies proactively.

• Conduct daily audits of delayed or mismanaged shipments and create detailed

reports with root-cause analysis and improvement suggestions.

• Collaborate with Operations, Finance, and Sales teams to identify systemic

issues and develop strategic process improvements.

• Approve or reject additional charges submitted by vendors, validating legitimacy

and internal approval.

• Ensure all shipments meet critical deadlines and clients are invoiced accurately

and on time.

• Prepare and analyze monthly financial and operational performance reports for

executive management.

• Ensure continuous compliance with internal SOPs at all stages of cargo

handling.

• Support implementation and optimization of digital tools (TMS, client portals,

business intelligence dashboards).

• Serve as a liaison between internal departments, ensuring transparency and

smooth handoff of shipment and billing data.

• Identify opportunities to streamline operations and contribute to crossdepartment efficiency improvements.

Preferred Skills & Qualifications

5+ years of experience in freight forwarding, logistics coordination, or supply

chain reporting

Strong working knowledge of TMS/CRM systems (e.g., Shipthis, Magaya,

CargoWise, or equivalent)

Familiarity with core freight documents (BOL, POD, invoice, delivery receipts,

etc.)

Strong analytical and problem-solving skills with a keen eye for operational

accuracy

Experience verifying and reconciling invoices from third-party vendors

Excellent communication and cross-functional coordination skills

Ability to produce and present reports to senior management in clear, actionable

format

Strong Excel or Google Sheets skills; knowledge of BI tools is a plus

Detail-oriented with ability to manage multiple priorities under deadlines