Operations Manager

Job Title: Operations Manager

Location: Ahmedabad

Experience: 2–5 years (F&B / QSR / Café / Hospitality Preferred)

Employment Type: Full-Time

About the Role

We are looking for an Operations Manager who will ensure smooth day-to-day functioning of our outlets. The role involves monitoring store operations, managing staff, maintaining quality & service standards, ensuring adherence to SOPs, and resolving operational challenges.

Key Responsibilities

1. Store Operations & Performance

• Oversee daily operations of multiple outlets and ensure smooth functioning.
• Monitor hygiene standards, food quality, service speed, store ambience, and customer experience.
• Ensure all operational SOPs, checklists, and brand guidelines are strictly followed.
• Conduct surprise audits and regular store visits.

2. Team Leadership & Workforce Management

• Supervise Outlet Managers, Kitchen Teams, and Service Staff.
• Ensure proper staff scheduling and manage manpower requirements.
• Train teams on service standards, grooming, hospitality etiquette, and kitchen hygiene.
• Address performance issues and conduct coaching sessions.

3. Inventory & Cost Control

• Monitor food cost, wastage, revenue leakage, and inventory variance.
• Ensure timely ordering and accurate stock receiving at outlets.
• Coordinate with the Purchase & Finance departments to maintain cost efficiency.
• Ensure equipment is maintained and serviced when needed.

4. Customer Feedback & Issue Resolution

• Address customer complaints professionally and ensure quick resolution.
• Track guest satisfaction scores and work on improvement areas.
• Build strong customer service culture in stores.

5. Business Metrics & Reporting

• Monitor daily sales performance and suggest improvements.
• Support new product launches, promotional campaigns, and menu rollouts.
• Prepare MIS reports — sales, wastage, labor cost, P&L inputs, etc.
• Present findings and improvement plans to senior management.

6. Expansion & New Store Setup (if applicable)

• Assist in new outlet openings — site readiness, staff hiring, vendor coordination, equipment setup, training & launch execution.

Required Skills & Qualifications

• Graduate / Diploma in Hospitality Management, Business, or related field.
• 2–5 years of operational experience in QSR, Restaurants, Café chains, Cloud Kitchens, Catering, or Hospitality.
• Strong leadership, problem-solving, and communication skills.
• Understanding of kitchen workflows, inventory systems, and customer service standards.
• Ability to travel and oversee multiple outlet locations.

Personal Traits

• Hands-on & problem solver
• Calm under pressure
• Organized and detail-driven
• Passionate about food & service
• Positive, motivational and team-oriented

Why Join Us

• Opportunity to be a key leader in a growing food brand
• Ownership, autonomy, and real impact
• Fast professional growth and role expansion

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person