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For Employers

Operations Manager

Thoughtful Institute Of Innovative Solutions

6 - 8 years

10 - 12 Lacs

gurugram

Posted:4 hours ago| Platform:

Apply

Skills Required

team management efficiency management process optimization leadership customer relationship risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Summary:

Senior Operations Manager

Key Responsibilities:

Remote Team Management & Leadership:

Supervise and support geographically distributed teams, ensuring productivity.
Set performance benchmarks and provide training to enhance team efficiency.

Efficiency Improvement & Process Optimization:

Analyze existing workflows and introduce improvements for enhanced productivity.
Implement best practices to streamline operations.

Customer Relationship Management:

Maintain high standards in customer service, addressing concerns and feedback.
Work closely with caregivers, clients, and families to improve satisfaction and engagement.
Drive customer retention initiatives & activities with care team

Risk Management:

Identify and mitigate early risks to enhance customer retention and client loyalty.

Reporting & Continuous Improvement:

Analyze operational data, create reports, and recommend actions for customer & team nurturing.
Collaborate with leadership to align operations with organizational goals.

Qualifications & Experience:

Bachelors or Master’s degree in Business Administration, Healthcare Management, or related field.
7+ years of experience in operations management, preferably in the healthcare or eldercare industry.
Strong leadership, problem-solving, and communication skills.
Experience in managing remote teams and implementing process improvements.
Financial acumen in budgeting and expense optimization.

Preferred Skills:

Proficiency in Excel, data management, and processing

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