Job
Description
!! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !! !! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !! !! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !! !! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !! !! CANDIDATES WITH EXPERIENCE IN THE FREIGHT FORWARDING INDUSTRY ONLY !! About Us Platton Inc is a US-based international freight forwarding and supply chain company providing digital-first logistics solutions for importers and exporters across the globe. From ocean and air freight to Amazon FBA, customs clearance, and last-mile drayage, we combine technology and operational expertise to streamline cargo movement and drive value for our clients. We are scaling rapidly and are looking for a detail-oriented and process-driven Operations Process & Quality Manager to help us optimize, audit, and improve all internal operational procedures across our departments. About the Role As an Operations Process & Quality Manager, you will be responsible for building, enforcing, and maintaining all SOPs, system processes, and performance metrics related to cargo operations, deliveries, ERP system usage, and vendor management. You will act as a bridge between sales, operations, finance, and tech teams, ensuring the accuracy of execution and timely performance across all cargo movements (import/export/FCL/LCL). Key Responsibilities ERP & System Accuracy Ensure timely and correct data entry across all departments (pickup dates, statuses, documents, carrier info, etc.) Maintain and optimize the use of our ERP (e.g., Shipthis), ensuring automation is leveraged and SOPs are followed Operational SOP Ownership Develop and maintain clear SOPs for import/export, last-mile delivery, and interdepartmental handoff Ensure process consistency and compliance across Sales, Ops, Finance KPI & SLA Monitoring Monitor KPIs such as delivery timelines, documentation time, customer response time, email SLA Prepare monthly and quarterly operational performance reports for leadership Cross-Team Coordination Lead weekly operational audits and performance reviews with export/import and delivery teams Identify bottlenecks or recurring errors and propose process improvements Vendor Management & Cost Control Track and control transportation costs Identify and vet new vendors (trucking, warehousing, etc.) aligned with cost and performance targets Email & Communication Quality Review quality and timeliness of client communications Establish procedures to monitor and improve email/issue resolution workflow Continuous Improvement & Automation Work with internal and external tech teams to automate processes, reduce manual work, and improve data integrity Actively support implementation of BI dashboards and workflow alerts Requirements 3–5 years of experience in operations, logistics, or process quality within the freight forwarding or supply chain industry Hands-on experience with TMS/ERP systems (e.g., Shipthis, CargoWise, Odoo) Strong skills in data reporting and analysis (Excel, Google Sheets, BI tools preferred) Experience creating SOPs, operational workflows, and performance audits Excellent communication and documentation skills Ability to work independently and collaborate across departments English: Fluent or advanced professional level (written and verbal) Background in import/export, last-mile, or international logistics is a strong plus Show more Show less
