Operations Manager

Moneymela

5 years

0 Lacs

Bhubaneswar Odisha India

Posted:4 weeks ago| Platform:

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Skills Required

processing onboarding compliance documentation coordination efficiency verification lending risk technology finance resolve service reports management drive automation audit support multitasking excel word powerpoint communication leadership

Work Mode

On-site

Job Type

Full Time

Job Description

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Role Overview

Assistant Manager – Operations

Key Responsibilities

Manage and monitor daily operational activities including loan processing, disbursement, repayments, and reconciliations.
Ensure accurate verification of borrower and lender documentation as per company policies and regulatory requirements.
Oversee customer onboarding and KYC processes in line with RBI P2P lending guidelines.
Coordinate with credit, risk, technology, and finance teams for smooth operations.
Track and resolve operational issues, escalations, and service gaps in a timely manner.
Maintain MIS reports, dashboards, and operational records for management review.
Drive process improvement and automation to enhance efficiency.
Ensure compliance with internal policies, audit requirements, and regulatory standards.
Support the operations head in policy formulation, SOP implementation, and team management.

Qualifications & Skills

Bachelor’s/Master’s degree in Business Administration, Finance, Operations, or related field.
3–5 years of experience in operations within NBFC, Bank, Fintech, or P2P lending environment.
Strong understanding of NBFC operations, KYC norms, and RBI compliance requirements.
Excellent analytical, problem-solving, and multitasking abilities.
Proficiency in MS Office (Excel, Word, PowerPoint) and MIS reporting.
Strong communication, leadership, and people management skills.

Preferred Background

Experience in fintech/financial services operations.
Exposure to process automation and digital lending platforms.

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