Operations Manager

Job Title:

Function:

Location:

Reports to position:

Team Management Role:

Job Purpose

• Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
• Ensure high-quality, seamless experiences for every learner.

Job Outline

• Design and optimize SOPs across delivery, engagement, feedback, and career support.
• Automate and scale systems using tech-driven workflows.
• Design and optimize SOPs across delivery, engagement, feedback, and career support.
• Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
• Build a high-performance, learner-centric culture.
• Collaborate with placement teams to align learning outcomes with real hiring needs.
• Enable internships, capstones, and direct hiring pipelines.
• Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification

Knowledge/Education:

• Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.

Specific Skills:

• Track learner progress, satisfaction, and placement metrics.
• Drive continuous improvements with actionable insights.

Desirable Experience:

• 3–8 years in ops or program management (preferably in edtech or University).
• Comfort with tools & automation.
• Team leadership experience and a sharp eye for execution.
• A passion for learner success and industry relevance.

Job Interface/Relationships

Internal:

Program Managers

Academic Coordinators

Career Services Team

Technology Team

Admissions & Marketing

External:

Industry Partners & Employers

EdTech Vendors/Tool Providers

Key Result Area

Key Performance Indicator (KPI) Measure Weightage:

· Program delivery timelines adherence: ≥ 95%

· Placement rate within 3 months of program end: ≥ 75%

· Onboarding satisfaction score (learner/faculty): ≥ 4.5/5

· Average response/resolution time for learner queries: ≤ 24 hours

· Team performance review scores: ≥ 4/5

· Internal stakeholder satisfaction score: ≥ 90%

· Capstone projects/internships activated per quarter: ≥ 3

· Employer satisfaction score with program alignment: ≥ 4.5/5

· New hiring partnerships created: ≥ 2 per quarter

· Operational error/issue rate: ≤ 3% per cohort

Any Other Significant Input

Faculty Performance Feedback Loop

Scalability Planning

Cohort Health Monitoring

Risk Management Playbook