Operations Manager

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

Roles & Responsibilities:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• Provide regularfeedbackbased on the periodic performance review.
• Motivateteam through timely rewards &recognition.
• Mentor and coach team and staff.
• Ensure staff compliance with company policies and measures.
• Knowledge on Service management concepts - namely Tools and technique.
• Ability to maintain high confidentiality with sensitive information and data and display integrity.
• Experience in effectively interacting with employees or leadership team from internal or client organization.
• Proactively manages risk and maintains properdocumentation.
• Ability to adapt quickly to changing priorities and conditions
• Should be able to lead from front with no/minimum guidance

Whatyou willbring to the team:

• Experience - Minimum12years with minimum5yearsyearsin an Ops. Manager role.
• Education - Preferably PG / minimum Graduation in any discipline.
• Certification - ITIL & Six Sigma Certified
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• The ability to manage time effectively while setting the tone of the team throughmodelingand leadership.
• Proven abilities to work with data,analyzeand draw inferences from the data available
• Ability to articulate effectively while reporting, creating minutes and action plans