Operations Manager

Mile Collective

0 years

0 Lacs

Hyderabad Telangana India

Posted:5 months ago| Platform:

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Skills Required

marketing coordination reporting efficiency data management dispatch resolve logistics packaging finance payments service shipping checks support engagement content report metrics analytics collaboration reports excel word communication solver erp oracle

Work Mode

On-site

Job Type

Full Time

Job Description

Operations Manager

Key Responsibilities:

1) Fulfillment Operations:

Lead the Fulfillment Team to ensure timely and accurate dispatch of orders.
Address and resolve customer issues related to order fulfillment.
Manage end-to-end coordination with logistics and payment partners including Razorpay, Delhivery, Shiprocket, etc.

2) Supply Chain Coordination:

Place purchase orders with vendors for products, packaging materials, and marketing collaterals.
Liaise with the Finance Team to ensure timely payments to all suppliers and service providers.
Coordinate with shipping agents and customs to manage smooth and timely delivery of inventory.
Oversee quality checks, inwarding, and dispatch processes at the warehouse and vendor locations.
Track production timelines and proactively address potential delays to ensure on-time delivery.

3) Community and Partnerships:

Support the execution of offline events and community engagement activities across India.
Coordinate with the PR Team to facilitate timely and effective campaign execution.

4) Social Media Management:

Manage posting of approved content across social media channels in line with the content calendar.
Prepare a weekly engagement report with key performance metrics and growth insights.

5) Reporting and Analytics:

Prepare and consolidate the weekly MIS report in collaboration with all relevant teams.
Ensure timely submission of performance and progress reports from third-party service providers.

Qualifications:

Prior experience in a similar role at an early-stage startup is strongly preferred.
Proven track record in operations and/or supply chain management.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Strong communication and interpersonal skills.
A proactive problem solver with the ability to lead and motivate teams in high-pressure environments.
Experience working with ERP systems such as Oracle, Zoho, or similar platforms.

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