As the Operations Manager at Mile, you will play a pivotal role in driving the company’s day-to-day operations across fulfillment, supply chain, marketing coordination, and reporting. You will be the central point of contact for both internal teams and external partners, ensuring seamless execution and high operational efficiency. You will also be responsible for data management and reporting directly to the CEO through structured weekly and monthly reports. Key Responsibilities: Fulfillment Operations: 1) Lead the Fulfillment Team to ensure timely and accurate dispatch of orders. 2) Address and resolve customer issues related to order fulfillment. 3) Manage end-to-end coordination with logistics and payment partners including Razorpay, Delhivery, Shiprocket, etc. Supply Chain Coordination: 1) Place purchase orders with vendors for products, packaging materials, and marketing collaterals. 2) Liaise with the Finance Team to ensure timely payments to all suppliers and service providers. 3) Coordinate with shipping agents and customs to manage smooth and timely delivery of inventory. 4) Oversee quality checks, inwarding, and dispatch processes at the warehouse and vendor locations. 5) Track production timelines and proactively address potential delays to ensure on-time delivery. Community & Partnerships: 1) Support the execution of offline events and community engagement activities across India. 2) Coordinate with the PR Team to facilitate timely and effective campaign execution. Social Media Management: 1) Manage posting of approved content across social media channels in line with the content calendar. 2) Prepare a weekly engagement report with key performance metrics and growth insights. Reporting & Analytics: 1) Prepare and consolidate the weekly MIS report in collaboration with all relevant teams. 2) Ensure timely submission of performance and progress reports from third-party service providers. Qualifications: Prior experience in a similar role at an early-stage startup is strongly preferred Proven track record in operations and/or supply chain management Proficiency in Microsoft Office (Excel, Word, PowerPoint) Strong communication and interpersonal skills A proactive problem solver with the ability to lead and motivate teams in high-pressure environments Experience working with ERP systems such as Oracle, Zoho, or similar platforms Show more Show less