Operations Manager

JOB DESCRIPTION

Position:

Department:

Location:

Reports To:

About Champions Academy:

Head Office

Position Overview:

Operations Manager

Key Responsibilities

1. Head Office Coordination & Administration

• Act as the central coordinator for all Head Office departments —

  Accounts, Admin, Academics, and Sales

  .
• Ensure timely completion of assigned tasks by team members, maintaining accountability and quality control.
• Track inter-departmental deliverables and follow up proactively to prevent delays.
• Maintain structured documentation, trackers, and performance reports for management review.
• Support the Head of Operations in daily monitoring, communication, and workflow alignment.

2. CAC (Centre Academic Coordinator) Coordination

• Act as the

  primary liaison from the Head Office

  for all CACs across Mumbai and Pune centers.
• Monitor and transcribe

  call recordings

  from CACs and compile daily reports for performance review.
• Maintain CAC daily work reports, track performance, and follow up on academic and operational tasks.
• Coordinate with CACs for academic queries, AIR picture submissions, Abhyaas updates, and issue resolution.
• Ensure adherence to academic processes, timely report submissions, and consistency in service quality.

3. Academic Operations & Result Compilation

• Supervise

  result compilation

  for monthly, quarterly, and annual assessments across branches.
• Verify data accuracy, coordinate with the MIS and DTP teams, and support backend result processing.
• Assist in tracking student progress and academic performance reporting.
• Handle

  student and parent onboarding

  through app registration, Google Form follow-ups, and communication coordination.

4. Sales & CRM Coordination

• Sales Team Supervision (Pune):

• Monitor Pune sales team activities, including call performance, data utilization, and lead conversion tracking.
• Guide the team in improving call quality and achieving conversion targets.

• Lead Distribution & Management:

• Allocate leads from multiple sources (social media campaigns, inbound calls, and marketing events) to relevant teams or branches for optimized conversions.
• Manage lead assignment through

  Cratio CRM

  and

  Google Sheets

  , ensuring data accuracy and timely follow-up.

• Admissions Tracking:

• Collaborate with the counselor team to generate and analyze admission conversion and fee collection reports.
• Track pending leads and ensure consistent follow-ups through structured reports.

• CRM Management:

• Oversee the

  Cratio CRM system

  , ensuring proper data management, lead tagging, and timely updates.
• Support BDAs in CRM navigation, lead tracking, and real-time reporting.

5. Data & Reporting Management

• Maintain and manage operational datasets related to

  academics, sales, leads, and performance metrics

  .
• Coordinate with departments to ensure timely and accurate reporting.
• Create and share regular

  team performance reports

  for management review.
• Support real-time sales and academic reporting with data verification and structured analysis.
• Display strong proficiency in

  Microsoft Excel and data tools

  to maintain clean, accurate, and reliable datasets.

6. Creative, Inventory & Vendor Management

• Creative Coordination:

  Collaborate with the design and marketing teams to fulfill creative material requirements and support social media campaign planning.

• Inventory Management:

  Oversee inventory records of marketing materials, student uniforms, and operational supplies. Ensure timely dispatch and replenishment.

• Vendor Management:

  Handle vendor coordination, procurement, and payment tracking for marketing and sales collateral, maintaining accurate records of all transactions.

7. Technical & Operational Support

• Provide backend operational support to the

  MIS and DTP teams

  , especially during result compilation and report generation.
• Assist with resolving day-to-day technical and operational issues impacting workflow at the Head Office or branch level.

Required Skills & Competencies

• Advanced proficiency in Microsoft Excel

  (Pivot Tables, VLOOKUP, Data Validation, Dashboards).
• Prior experience using

  CRM platforms

  (preferably Cratio or similar systems).
• Strong

  analytical, logical reasoning, and problem-solving

  skills.
• High sense of

  ownership, accountability, and task completion

  .
• Excellent

  communication, coordination, and reporting

  abilities.

• Adaptable, organized, and proactive

  in managing multiple tasks simultaneously.
• Capable of working independently while maintaining collaboration across teams.

Qualifications & Experience

• Graduate or Postgraduate in

  Business Administration, Operations, or Management-related field

  .

• 3–5 years of experience

  in Operations, Coordination, or Administrative Management (education sector preferred).

Working Hours

• Monday to Saturday:

  10:00 AM – 7:00 PM
• Flexibility required during key academic or operational periods.

Ideal Candidate Attributes

• Reliable, responsible, and performance-driven professional,  with the ability to manage diverse teams.
• Strong leadership and follow-up skills with attention to detail.