Operations Manager

Key Responsibilities1. Operational Management

• Supervise daily operations to ensure smooth workflow and timely completion of tasks.
• Implement and improve operational systems, processes, and best practices.
• Monitor key performance indicators (KPIs) and operational metrics for performance optimization.
• Ensure compliance with company policies, regulatory requirements, and quality standards.

2. Team Leadership

• Lead, mentor, and manage operations staff to enhance productivity and performance.
• Conduct regular training, performance evaluations, and skill-development activities.
• Maintain a positive and disciplined work environment.

3. Client & Stakeholder Coordination

• Act as the primary point of contact for clients regarding operational matters.
• Handle escalations, resolve issues promptly, and maintain high client satisfaction.
• Coordinate with vendors, partners, and service providers as required.

4. Resource Planning

• Manage allocation of manpower, equipment, and other operational resources.
• Optimize cost efficiency while ensuring service quality.
• Maintain inventory, asset management, and procurement records.

5. Reporting & Documentation

• Prepare operational reports, dashboards, and MIS for management review.
• Maintain accurate documentation, logs, and compliance records.
• Assist in budgeting, forecasting, and operational planning.

6. Continuous Improvement

• Identify gaps in processes and implement corrective actions.
• Drive initiatives for automation, cost reduction, and improved turnaround time.
• Support strategic business initiatives and expansion activities.

Qualifications & SkillsEducational Qualification

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

Experience

• 5–10 years of experience in operations management, preferably in service-oriented industries.

Skills

• Strong leadership and team-handling abilities.
• Excellent communication and client management skills.
• Proficiency in MS Office, MIS reporting, and operational software.
• Problem-solving mindset with strong analytical skills.
• Ability to work under pressure and handle multiple priorities.

Key Attributes

• Detail-oriented and highly organized.
• Proactive, responsible, and result-driven.
• Strong interpersonal and decision-making abilities.
• Commitment to maintaining quality and operational excellence.

Job Type: Full-time

Pay: ₹13,000.00 - ₹25,000.00 per month

Work Location: In person