Operations Executive

Role Overview: The Operations Executive at Neoderma Life Sciences will be responsible for managing end-to-end e-commerce operations including inventory, order processing, warehousing, logistics, and vendor coordination. This role requires strong organizational skills to ensure seamless execution of day-to-day activities, timely order fulfillment, and smooth functioning of online business processes. Key Responsibilities: 1. E-commerce Operations Management Manage daily order processing across marketplaces (Amazon, Flipkart, Nykaa, etc.) and D2C website. Coordinate with e-commerce platforms for product listings, order discrepancies, and returns management. Ensure accurate product data, pricing, and stock updates across all portals. 2. Inventory & Warehouse Management Monitor inventory levels across warehouse and online platforms to avoid stockouts or overstocking. Coordinate with warehouse teams for inward, outward, and storage of goods. Maintain SKU-level reports and ensure proper batch management for pharmaceuticals/cosmetics. 3. Logistics & Fulfillment Oversee dispatch and timely delivery of customer orders via courier/logistics partners. Track shipments, resolve delivery issues, and manage reverse logistics (returns/refunds). Ensure cost-effective logistics operations while maintaining service levels. 4. Vendor & Supply Chain Coordination Coordinate with manufacturing partners, packaging vendors, and raw material suppliers for timely replenishment. Negotiate and manage contracts with logistics and courier partners. Work with procurement to ensure smooth product flow from production to warehouse to customer. 5. Reporting & Compliance Prepare MIS reports on sales, returns, inventory, and operational efficiency. Support audits, GST documentation, and e-commerce compliance requirements. Develop SOPs for order processing, packaging, and dispatch. 6. Cross-Departmental Support Work closely with sales & marketing teams to ensure promotional campaigns run smoothly (flash sales, new launches, discounts). Provide operational support for influencer collaborations and sampling activities. Share insights on operational bottlenecks to improve customer experience. Key Skills & Competencies: Strong knowledge of e-commerce operations (Amazon, Flipkart, Nykaa, D2C). Hands-on experience with inventory management systems / ERP. Vendor & courier partner coordination. Proficiency in MS Excel / Google Sheets for reporting. Problem-solving ability, analytical mindset, and attention to detail. Qualifications & Experience: Bachelor’s degree in Business Administration, Supply Chain, E-commerce, or related field (MBA preferred). 1–3 years of experience in e-commerce operations, logistics, or supply chain (FMCG/Pharma/Cosmetics background preferred). Knowledge of online marketplaces, warehouse management, and fulfillment processes. What We Offer: Opportunity to work with a fast-growing E-commerce brand in skin & hair care. Exposure to end-to-end online operations and multi-channel business. A collaborative, dynamic work environment with growth opportunities.