Job
Description
Position: Operations Executive Workplace Type: Onsite Location: Mumbai, India Job Type: Full Time Who Are We? Roambee is a B2B enterprise SaaS company delivering visibility and intelligence to global supply chains. Our AI-powered platform, driven by item-level, first-hand IoT sensor data, empowers enterprises to achieve on-time, in-full, in-compliance delivery of shipments and assets worldwide. 300+ global enterprises—including 50 of the top 100 in pharma, food, electronics, chemicals, automotive, packaging, and logistics—trust Roambee’s platform. Recognized in Gartner’s Magic Quadrant™ for Real-Time Transportation Visibility Platforms (2022) and ranked a Leader on G2’s Asset Tracking Grid, we are backed by marquee investors and headquartered in Silicon Valley, with global offices in Mexico, UK, UAE, India, and Japan. Positon Overview The Operations Executive at Roambee is a hands-on role critical to ensuring that all Roambee tracking devices meet quality standards and are efficiently circulated for customer use. The position is based at our Mumbai location and requires a proactive individual capable of managing device health, reverse logistics, and operational reporting with accuracy and efficiency. This role plays a vital part in maintaining inventory health, supporting order fulfillment, and improving the pickup and return processes for devices across multiple customer locations. Key Responsibilities: 1. Order & Inventory Management • Perform quality checks on all devices returned from customers daily. • Classify devices based on their functional condition and connectivity using the Honeycomb platform. • Carry out first-level diagnostics on devices and related fixtures. • Maintain and update daily records of healthy, ready-to-use devices and share inventory status with internal stakeholders for order fulfillment. • Identify and record faulty or unrepairable devices and coordinate their dispatch to the RMA (Return Merchandise Authorization) center. • Monitor and analyze inventory levels to forecast potential shortages or excesses. • Manage supply reordering to avoid delays or surplus. 2. Reverse Logistics • Follow Standard Operating Procedures (SOPs) for device pickup from customer locations. • Track available devices at multiple locations and identify missing or misrouted items. • Coordinate with customer teams to arrange timely device pickups from designated sites. • Maintain an up-to-date address and contact directory of key customer personnel for pickups. • Ensure smooth handling of courier shipments and minimize delays in device returns. • Communicate clearly and professionally with internal teams and customers regarding any delays or challenges and the corrective actions being taken. 3. Reporting • Generate daily/weekly operational reports related to order fulfillment and device pickups. • Monitor and analyze courier costs and identify efficiency opportunities. • Create and present monthly quality compliance reports for customer review. • Coordinate with Finance team for timely data for billing of customer and vendors. What we’re looking for: • Bachelor’s Degree in any specialization • 3 to 4 years of hands-on experience in logistics, courier, or warehouse operations. • Strong command of English communication skills, both written and verbal, especially for customer-facing communication and reporting. • Proficiency in Microsoft Excel for daily reporting and analysis. • Ability to confidently engage with senior stakeholders, including during training or coordination sessions. • Strong multitasking, problem-solving, and prioritization skills. • Comfortable working independently and collaboratively across cross-functional and geographically dispersed teams. • Adaptable, organized, and detail-oriented with a continuous improvement mindset. Is Roambee Right for You? We embrace multiple personalities and working styles. These traits will enable a successful and fulfilling career with us: You’re highly self-managed—you take ownership and thrive with autonomy. You’re proactive, fearless, and articulate, communicating clearly across teams and time zones. You love to back ideas with data, experiment fast, and iterate faster. You enjoy working in global teams with diverse cultures and perspectives. Read more about how Responsible Rebels at Roambee make great things happen: https://blog.roambee.com/supply-chain-technology/we-are-responsible-rebels Work Authorization: The candidate must be authorized to work in India legally. Recruitment agencies : We do not accept unsolicited agency resumes. Please do not forward resumes to this email, our website, or other company locations. We are not responsible for any fees related to unsolicited resumes. Show more Show less
