Onboarding Specialist

About PaySprint

PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.

Our flagship products—SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow—empower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless experience for developers and partners.

paysprint.in

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Role Overview

We are seeking a proactive and customer-focused Onboarding Specialist to manage the end-to-end client onboarding journey — from kickoff to go-live. The ideal candidate will ensure a seamless, efficient, and value-driven onboarding experience for customers. This role requires strong project management, customer engagement, and cross-functional collaboration skills to drive customer satisfaction, promote early adoption of services, and contribute to overall NPS and business growth.

Roles and Responsibilities

• Conduct onboarding kickoff calls with customers to initiate the implementation process.

• Gather, analyze, and document client requirements, ensuring alignment with business and technical objectives.

• Review, validate, and ensure timely submission and proper storage of all compliance and onboarding documents.

• Create and manage detailed onboarding project plans, milestones, and timelines to ensure smooth execution.

• Coordinate between internal teams (integration, technical, operations) and client teams to streamline delivery.

• Monitor onboarding progress, proactively identify roadblocks, and drive timely resolution.

• Provide regular project status updates and progress reports to stakeholders.

• Conduct comprehensive product training sessions for customer teams to ensure effective adoption.

• Share best practices and act as the first point of contact for onboarding-related product queries. • Oversee service activation and successful go-live of customer accounts.

• Facilitate seamless handover from onboarding to customer success or account management teams. • Track and improve the customer onboarding experience to drive satisfaction and loyalty.

• Own and monitor the NPS (Net Promoter Score) for onboarding journeys, implementing improvements where needed.

• Identify and execute process enhancement initiatives for a better customer onboarding experience.

Key Skills & Competencies

• Strong communication and presentation skills (verbal and written).

• Excellent project management and coordination abilities.

• Customer-first mindset with a proactive, problem-solving approach.

• Ability to manage multiple clients and projects simultaneously.

• Knowledge of compliance documentation processes.

• Familiarity with technology products, APIs, or integration projects (preferred).

• Proficiency in tools like MS Office, CRM platforms, and project tracking tools (preferably Zoho).

Qualifications and Experience

• Bachelor’s degree in Business, Technology, or related field.

• 1–3 years of experience in Customer Onboarding, Project Management, or Customer Success (Fintech/SaaS background preferred).

• Experience working with cross-functional teams (Tech, Compliance, Sales, CS).

• Exposure to training delivery and customer enablement activities.

Why Work With PaySprint?

• High-Impact Growth – Join a fast-scaling startup where your work directly drives innovation and helps shape the future of financial services.

• Learn & Level Up – Master new skills through cross-functional projects, surrounded by a team that thrives on curiosity, feedback, and continuous improvement.

• Build With Purpose – Help simplify financial services, advance financial access, and collaborate with a growing network of partners shaping India’s fintech landscape.

• Recognition That Matters – Your contributions won’t go unnoticed. We celebrate ownership, problem-solving, and the grit it takes to break new ground