Onboarding Specialist

About Us

Key Responsibilities

• Lead and manage the onboarding process for Contract Research Organizations and individual scientists.
• Ensure fast, seamless onboarding aligned with internal timelines and quality benchmarks.
• Coordinate with internal teams (Tech, BD, Operations) to ensure readiness for each profile.
• Serve as the first point of contact for CROs, addressing queries and guiding them through the onboarding lifecycle.
• Help maintain quality and consistency in the setup of partner profiles on the platform.
  

Preferred Candidate Profile

• Academic background in chemistry, biology, or a related life sciences field.
• 2–5 years of experience in onboarding, partner success, or scientific customer engagement roles (preferably in a startup or CRO-facing environment).
• Excellent verbal and written communication skills.
• A mature, confident presence – ideally in their late 20s to early 30s – capable of interacting comfortably with senior scientists and BD heads at CROs.
• Comfortable working in a fast-paced environment with evolving priorities.