Onboarding Manager

Job Description

About Spyne: At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem. Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed: Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch Gearing up to onboard 10K+ dealers across global market of 200K+ dealers 150+ members team with near equal split on R&D and GTM Learn more about our products: Spyne AI Products - StudioAI, RetailAI Series A Announcement - CNBC-TV18, Yourstory Role Overview: Onboarding Manager We’re looking for a proactive and customer-obsessed Onboarding Manager to join our dynamic Customer Success team. In this role, you’ll be the first impression for our clients, ensuring a seamless transition from sales to product adoption. You'll build strong relationships, solve challenges creatively, and set our customers up for long-term success with Spyne. 📍 Location: Gurugram (Work from Office, 5 days a week) 🖥 Role: Full-time What You’ll Do Own and manage the end-to-end onboarding process for new customers, ensuring timely and successful product implementations. Partner closely with Sales and Product teams to ensure smooth handoff and alignment of expectations. Develop and maintain onboarding playbooks and best practices to deliver exceptional client experiences. Build deep relationships with clients, act as their trusted advisor, and ensure their needs are met during onboarding. Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track. Leverage data and customer feedback to improve onboarding processes and customer outcomes. Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step. Collaborate cross-functionally to ensure customer feedback informs product and process improvements. What We’re Looking For 3-5 years of experience in customer onboarding, customer success, or client services roles (preferably in SaaS or tech-driven environments). Proven track record of managing multiple client onboarding projects simultaneously with a high level of customer satisfaction. Excellent verbal and written communication skills in English. Strong problem-solving and conflict-resolution skills with a client-first mindset. Experience working with CRM tools like HubSpot and support platforms like Freshdesk. Ability to thrive in a dynamic, fast-paced environment and handle complex customer situations with professionalism. Comfortable working in US shift timings to support global customers. Why Join Spyne? Work on cutting-edge GenAI + SaaS experiences for a global automotive audience. Help define the design DNA of a fast-growing, category-defining startup. High ownership, direct access to founders, and opportunity to shape product strategy. Competitive compensation + equity + global impact. If you thrive in a fast-paced, innovation-driven setup and love solving complex tech challenges, this role is for you! 🚀 Talk to us to find out more! Show more Show less