Onboarding Manager

Company Description

JadeCaps is pioneering the future of short-term rentals in India and Southeast Asia with an AI-first property management platform. Our solutions integrate dynamic pricing, calendar sync, AI chatbots, and owner dashboards to help homeowners maximize the earning potential of their properties. Currently managing 500+ properties across India, Indonesia, Thailand, and Dubai, JadeCaps specializes in delivering higher occupancy, optimized pricing, and effortless management. Our ecosystem includes StayJade for luxury stays, RedOlive for serviced apartments, and Jade PMS for AI-driven property management.

Role Overview

As an Onboarding Manager at JadeCaps, you will play a key role in expanding our property portfolio and ensuring smooth integration of new properties into our ecosystem. You will be responsible for generating leads, building strong relationships with property owners, and overseeing the onboarding process from start to finish. This includes property visits, owner interactions, and ensuring that every property meets JadeCaps’ brand and quality standards.

Responsibilities

• Lead Generation & Outreach

• Identify and pursue potential property leads through multiple channels (brokers, online portals, referrals, ads, etc.).
• Develop and maintain a strong pipeline of prospective owners for onboarding.

• Property Onboarding

• Present JadeCaps’ value proposition to property owners and secure onboarding agreements.
• Coordinate the onboarding process including documentation, brand setup, and listings across platforms.

• Owner Relationship Management

• Conduct meetings with property owners to build trust and long-term partnerships.
• Act as the point of contact for owners during the onboarding stage and ensure a seamless experience.

• Property Visits & Quality Checks

• Visit properties regularly to assess readiness and identify operational issues.
• Ensure that properties meet JadeCaps’ brand, safety, and guest experience standards.
• Liaise with the operations team to resolve any property-level concerns.

Requirements

• Bachelor’s degree in Business, Hospitality, Real Estate, or related field.
• 2–4 years of experience in business development, sales, or property operations (hospitality/real estate preferred).
• Strong communication, negotiation, and relationship management skills.
• Ability to travel frequently for property visits and owner meetings.
• Problem-solving mindset with attention to detail and quality standards.

Why Join us?

• Be part of India’s fastest-growing tech-enabled hospitality platform.
• Work closely with property owners and luxury homes across prime destinations.
• Exposure to business development, operations, and brand-building in the short-term rental space.
• Competitive compensation with performance-based incentives.