Manager - Process Excellence

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Role: Manager - Process Excellence.
Experience: 2+ Years.
Location: Bangalore.

About MarketStar

In everything we do, we believe in creating growth for our clients, our employees and our community. For over 35 years, we have been generating revenue for the world's most innovative tech companies through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership development, and career growth programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and of being named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

Position Summary

At MarketStar, we drive growth for our clients, employees and communities. As a Process Excellence Manager, you will lead and drive process improvement initiatives that require a heavy focus on the applications of Lean and Six Sigma tools using the DMAIC methodology.

This role demands strategic thinking, strong stakeholder management, and expertise in process design, optimization and standardization contributing significantly to sales operational excellence and business strategy.

Read on to understand more about this opportunity.

Key Responsibilities

• Strategic Initiatives & Process Improvement

  • Identify, plan, manage, and execute process improvement initiatives with full ownership

  • Collaborate with Stakeholders to identify and prioritize processes for improvement based on impact, effort, and complexity

  • Develop “As-is” to “To-Be” process models to standardize and improve existing workflows

  • Lead Six Sigma DMAIC projects to deliver business results, which would include cost reduction, sales improvement, revenue enhancement, defect reduction, end-to-end process transformation, and execution of business strategies

  • Lead workshops and Kaizen events to bring together cross-functional teams to identify scope and prioritize project opportunities that achieve targeted performance improvement

  • Drive a culture of customer focus, data-driven decision-making, ownership of Six Sigma projects, and continuous improvement.

• Process Design & Analysis

  • Recommend process redesigns to enhance sales, productivity, reduce waste, and eliminate redundancies using LEAN, DMAIC methodologies

  • Utilize metrics, data analytics, and financial measures to evaluate process improvements and sustain results

  • Design and implement new processes to enhance cost-effectiveness, sales, productivity, revenue, and turnaround time (TAT)

• Documentation & Compliance

  • Maintain and update documentation of process flows, including Value Stream Mapping, to identify Non-Value-Added activities

  • Create process documentation, workflows, and business requirements for automation and process improvement projects.

• Stakeholder Collaboration

  • Organize and facilitate meetings with Stakeholders to share ideas, discuss opportunities, and provide process improvement support

  • Engage process owners to define and align on requirements for business process strategies

  • Communicate and collaborate effectively with stakeholders to establish a process vision, strategy and process maturity roadmaps

Role Requisites

• Bachelor’s degree in any field

• Minimum 2 years of direct experience in leading process improvement projects using DMAIC and LEAN methodology that includes planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives

• Experience in championing Change

• Certification in Six Sigma (Green Belt or Black Belt)

• Experience with sales operations in a B2B environment, Revenue Operations, Sales enablement, Voice Process

• Proficient in process analysis and tools like Visio, MS Office

• Proficient in root cause analysis and data analysis and tools like Microsoft Excel and Minitab software for statistical analysis

• Advanced presentation skills with the ability to create and deliver impactful presentations

What will you need to succeed in this role?

• Strong organizational and problem-solving skills

• Analytical abilities to track and improve metrics and optimize processes using Six Sigma tools and methodologies

• Exceptional communication and cross-functional collaboration skills

• Proven ability to manage stakeholders effectively

• Ability to work in a fast-paced environment and manage multiple priorities within set timelines

• Strong strategic planning and critical thinking abilities

• Creative problem-solving mindset

Good to have

• Knowledge of COPC

• Interest in emerging sales tools and industry trends

What’s in it for you?

• Employee-Centric Benefits Plan: Comprehensive Health Insurance, Flexible Leave Policy, Wellbeing Sessions, Real-Time Grievance Support, and Work Flexibility

• We are a people-first organization with policies and processes that help you bring the best version of yourself to work, including fast-track growth for high-potential folks

• An opportunity to be associated with the world’s leading brands as clients

• To be a part of an organization with more than 60% of homegrown leaders

• Customized training programs that cater to personal and professional development

• We are an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success.

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