Key ResponsibilitiesHuman Resources Management
- Plan and manage manpower requirements for multiple showroom locations.
- Lead recruitment, selection, and onboarding of showroom staff including sales executives, cashiers, goldsmiths, security staff, and back-office employees.
- Ensure proper induction and training on product knowledge, customer service, ethics, and company policies.
- Manage attendance, shift scheduling, leave management, and workforce deployment.
- Handle employee relations, grievances, disciplinary actions, and terminations.
- Implement performance management systems and incentive schemes for sales staff.
- Oversee payroll coordination, statutory deductions, and employee benefits.
- Ensure strict compliance with labor laws, shop & establishment regulations, and company HR policies.
- Maintain accurate and confidential employee records for all branches.
- Drive employee engagement, retention, and ethical workplace culture.
Administrative & Operations Management
- Oversee day-to-day administrative operations of head office and showroom branches.
- Coordinate with branch managers on administrative and staffing issues.
- Manage vendor relationships (housekeeping, security agencies, transport, manpower suppliers).
- Oversee office infrastructure, showroom facilities, and maintenance.
- Implement standard operating procedures (SOPs) across branches.
- Manage travel, accommodation, and logistics for staff as required.
- Ensure workplace health, safety, and security compliance, especially in high-value retail environments.
- Coordinate with legal consultants for contracts, notices, and compliance matters.
Policy, Compliance & Security
- Develop and implement HR & Admin policies specific to jewellery retail operations.
- Ensure adherence to ethical standards, confidentiality, and anti-fraud policies.
- Support audits, inspections, and compliance reporting.
- Assist management in risk management and internal control processes.
Statutory Compliance (India-Specific)
- Ensure full compliance with Indian labour laws including:
- Shops & Establishment Act
- Payment of Wages Act
- Minimum Wages Act
- EPF, ESI, Professional Tax
- Gratuity Act
- Bonus Act
- Liaise with consultants, inspectors, and government authorities when required.
- Maintain registers, returns, and documentation for audits and inspections.
Administrative & Showroom Operations
- Oversee administrative operations of head office and all showroom branches.
- Coordinate with branch managers for staff discipline, leave planning, and daily manpower issues.
- Manage contracts and vendors for security, housekeeping, transport, and maintenance.
- Ensure proper upkeep of showrooms, staff facilities, and office infrastructure.
- Support management in implementing SOPs and internal controls across branches.
- Assist in staff accommodation, travel, and logistics where required.
Trust, Ethics & Confidentiality
- Maintain the highest level of integrity, confidentiality, and professionalism.
- Enforce ethical conduct, honesty, and discipline among staff handling high-value jewellery.
- Support management in preventing internal risks, fraud, and misconduct.
Leadership & Reporting
- Act as a strategic HR partner to senior management.
- Provide regular HR MIS reports on manpower, attrition, attendance, and performance.
- Lead, train, and supervise HR & Admin team members.
- Travel frequently to branches to ensure policy compliance and operational efficiency.
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
- 6–12 years of experience in HR & Admin, preferably in jewellery retail, retail chains, or multi-location operations.
- Strong understanding of labor laws, payroll, and retail workforce management.
- Experience managing large frontline sales teams across multiple locations.
Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and negotiation abilities
- High integrity and confidentiality handling
- Knowledge of retail HR practices and incentive structures
- Ability to manage multi-branch operations
- Problem-solving and conflict resolution skills
- Proficiency in HRMS, payroll systems, and MS Office
Key Performance Indicators (KPIs)
- Staff retention and engagement levels
- Recruitment turnaround time
- Attendance and manpower efficiency
- Compliance and audit performance
- Employee productivity and sales support effectiveness
Job Types: Full-time, Permanent
Pay: From ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid time off
Ability to commute/relocate:
- Chirawa, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Human resources management: 5 years (Preferred)
Willingness to travel:
Work Location: In person
