Manager - Data Governance & Management

You Lead the Way. We’ve Got Your Back,

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Team Description

American Express US Consumer Services (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The USCS Data Office is responsible for bringing USCS critical data elements and applications in compliance to American Express Data Management Policies. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles. 

Role Description

As a Manager - Data Governance within US Consumer Services (USCS), you are a key member in activating and stewarding USCS data to be a more strategic enterprise asset. The USCS Data office is part of the data governance /data management framework lead by Enterprise Data Office (EDO). You will be closely working with EDO, and you will partner with product and technology subject matter experts (SMEs), and our Data Custodian team to mature our enterprise data management capabilities and execute the data governance strategy within the scope of the USCS Data Office.

As a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise. This work is foundational for unlocking valuable business insights, improving overall data quality and usability, and establishing and then maintaining compliance with American Express Enterprise Data Management Operating Policy and the Enterprise Data Risk Management Policy.

Primary Responsibilities

• Responsible for supporting the Data Steward in identifying data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.
  
• Responsible for holistic platform data quality monitoring, including but not limited to key reports.
  
• Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.
  
• Support the Data Steward in in the establishment, maintenance, and testing of controls to manage data risk within their business unit.
  
• Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately
  
• Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.
  
• Collaborate with and influence product managers to ensure all new use cases are managed according to policy.
  
• If needed, partner with legal, compliance, and control management to account for and uphold diverse privacy and compliance requirements across geographies.
  

Minimum Qualifications

• Advanced verbal and written communication, leadership, organizational, interpersonal, presentation, and problem-solving skills.
  
• Proven track record of understanding business challenges and strategies, connecting those to data and capabilities, and driving meaningful improvements in business value through data management and strategy.
  
• Proven track record of documentation skills and transparency. Enjoyment of understanding and documenting details in a way that other colleagues can benefit.
  
• Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
  
• Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity.
  
• Willingness to test, learn, fail and improve.
  
• Must have a positive, collaborative leadership style with colleague and customer first mindset.
  

Preferred Qualifications

• Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field.
  
• 2+ years of work experience relating to the creation and execution of formal data governance and/or data management programs.
• Intermediate competency in SQL & Python or other programming language.
• Ability to work with white space to design and execute solutions to solve complex challenges.
  
• Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and best practices.
  
• Program management experience, with stakeholders across a diverse, global set of business units.
  
• Experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools.

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities