Management Information System (MIS) - Expert

Job Title:

Location:

Department:

Reports to:

About ISNAP:

ISNAP is India’s leading end-to-end service provider for eCommerce businesses, offering digital growth, last-mile logistics, and omnichannel marketplace services for brands across national and global markets. We support clients with marketplace integrations, quick commerce onboarding, digital marketing, and seamless 3PL operations. Our goal is to make ISNAP the most trusted and data-driven business enabler in the industry.

Role Overview:

eCommerce, Digital Marketing, 3PL Logistics

Key Responsibilities (KRAs):

1. eCommerce & Marketplace Performance (National + International):

KPIs:

• Platform-wise sales performance (Amazon, Flipkart, Jiomart, Myntra, Noon, Walmart, Etsy, eBay, etc.)

• Seller Central health reports – Order Defect Rate, Late Shipment Rate, Return claims and Performance Metrics

• Weekly / Monthly and Quarterly GMV tracking

• Category wise & SKU wise movement report

• Buy Box win % and lost opportunity analysis

• Ad performance (Amazon Ads / Flipkart PLA): ACoS, ROAS, CTR, CPC, Conversion Rate

• RTO %, cancellation %, OOS %, pricing vs competition tracking

• Inventory ageing report, stock outs, liquidation plans

• Country specific tax/GST/VAT data integration

• International market trend reports (US, UAE, EU, SEA)

• Seasonal sales performance and marketing budget alignment

2. Quick Commerce Platforms (Blinkit, Zepto, BigBasket, Instamart, etc.):

KPIs:

• SLA based delivery TATs

• Product availability %, fill rates

• Warehouse-wise live inventory sync vs platform sync

• Stockout alerts and missed order alerts

• Average cart value and fulfillment scorecard

• Brand availability performance on the shelf

• Weekly operational TAT for replenishment

3. Digital Marketing & Branding Reports:

KPIs:

• Daily/weekly performance of digital campaigns (Google, Meta, YouTube, LinkedIn)

• ROAS, CPL, CPA, CTR, CPM, Bounce Rate, and Session Duration

• Lead generation vs. conversion metrics for service-based clients

• Funnel tracking for performance ads – from impression to sale

• SEO & traffic growth reporting (organic vs paid)

• Content engagement reports – reels, stories, posts

• Influencer ROI metrics (engagement, reach, CPM)

• Email open rates and automation performance

• Campaign-specific ROI and performance vs budget

• Website traffic & heatmap analysis (GA4, Hotjar)

4. 3PL Logistics & Last-Mile Delivery MIS Reports:

KPIs:

• Order flow: Pickup, In-transit, Delivered, RTO, and Undelivered

• Pickup TAT, Delivery TAT, and Exception handling TAT

• Shipment SLA compliance by region (zonal performance)

• Pincode-wise delivery success and delay report

• RTO Reasons & Category-wise RTO % trends

• NDR performance and resolution speed

• Payment Reconciliation report (COD settlements, Prepaid reconciliation)

• Partner wise performance (Delhivery, Shadowfax, Xpressbees, BlueDart, etc.)

• International shipment tracking with customs and duty visibility

• Weekly Logistics Planning & Fulfillment Ratio

• First Attempt Delivery Rate (FADR) and Reattempt Ratio

5. Internal ISNAP Team & Management Reports:

KPIs:

• Daily assignment completion report by department (KAM, Marketing, Logistics, Tech, Design)

• Client TAT adherence & escalations report

• Business pipeline tracker (new leads, closed deals, project health)

• Department wise productivity and output reports

• Team communication logs with clients (Mail/Call Summary + Progress Tracking)

• SLA delivery by ISNAP team to client accounts (Onboarding TAT, Design TAT, Listing TAT, etc.)

• Monthly Client Performance Review (CPR) reports

• Resource utilization and time-allocation matrix per project

• Team SLA Violations and escalation resolution time

• Knowledge base contribution, SOP documentation tracking

Tools & Software Proficiency:

• Microsoft Excel / Google Sheets (Advanced Formulas, Pivot, VLOOKUP, Macros)

• Power BI / Google Data Studio / Tableau

• Seller Central / Flipkart Dashboard / Jiomart Seller Hub / Meesho

• Meta Business Suite, Google Ads, Google Analytics 4

• CRM / Task Manager Tools (Asana, ClickUp, Zoho, Trello)

Qualification & Skills Required:

• Graduate/Postgraduate in MIS, Analytics, Computer Science, B.Com, or Management

• Minimum 3–6 years of experience in MIS/Data Reporting roles (eCommerce/Digital/Logistics domain preferred)

• Strong data analysis, reporting logic, and dashboard building skills

• Strong communication and collaboration skills

• Must be able to manage reports for multiple clients and cross-functional teams

• Ability to work under pressure, meet tight deadlines, and handle confidential data

Preferred Attributes:

• Experience in managing 50+ seller/client dashboards

• Hands on knowledge of eCommerce marketplaces & Quick Commerce onboarding

• Prior reporting experience in D2C, FMCG, Lifestyle, or Tech-based companies

• Ability to identify patterns, inefficiencies, and business opportunities from raw data



Why Join ISNAP?

• Be part of a tech-first, data-driven team transforming Indian and global eCommerce

• Work with leading Indian and international D2C brands

• Freedom to innovate and scale processes in a startup culture

• Flexible work environment with strong growth potential