Job Title: MIS Expert – ISNAP ONLINE PVT LTD Location: Hitech City, Hyderabad, Telangana - 500081 Department: Strategy & Operations Reports to: CEO / Head of Strategy About ISNAP: ISNAP is India’s leading end-to-end service provider for eCommerce businesses, offering digital growth, last-mile logistics, and omnichannel marketplace services for brands across national and global markets. We support clients with marketplace integrations, quick commerce onboarding, digital marketing, and seamless 3PL operations. Our goal is to make ISNAP the most trusted and data-driven business enabler in the industry. Role Overview: As the MIS Expert at ISNAP, you will be responsible for building and maintaining data driven reports and performance dashboards across our core verticals: eCommerce, Digital Marketing, 3PL Logistics , and Internal Team Operations. Your insights will guide strategic decisions for both client accounts and ISNAP’s internal growth roadmap. Key Responsibilities (KRAs): 1. eCommerce & Marketplace Performance (National + International): KPIs: Platform-wise sales performance (Amazon, Flipkart, Jiomart, Myntra, Noon, Walmart, Etsy, eBay, etc.) Seller Central health reports – Order Defect Rate, Late Shipment Rate, Return claims and Performance Metrics Weekly / Monthly and Quarterly GMV tracking Category wise & SKU wise movement report Buy Box win % and lost opportunity analysis Ad performance (Amazon Ads / Flipkart PLA): ACoS, ROAS, CTR, CPC, Conversion Rate RTO %, cancellation %, OOS %, pricing vs competition tracking Inventory ageing report, stock outs, liquidation plans Country specific tax/GST/VAT data integration International market trend reports (US, UAE, EU, SEA) Seasonal sales performance and marketing budget alignment 2. Quick Commerce Platforms (Blinkit, Zepto, BigBasket, Instamart, etc.): KPIs: SLA based delivery TATs Product availability %, fill rates Warehouse-wise live inventory sync vs platform sync Stockout alerts and missed order alerts Average cart value and fulfillment scorecard Brand availability performance on the shelf Weekly operational TAT for replenishment 3. Digital Marketing & Branding Reports: KPIs: Daily/weekly performance of digital campaigns (Google, Meta, YouTube, LinkedIn) ROAS, CPL, CPA, CTR, CPM, Bounce Rate, and Session Duration Lead generation vs. conversion metrics for service-based clients Funnel tracking for performance ads – from impression to sale SEO & traffic growth reporting (organic vs paid) Content engagement reports – reels, stories, posts Influencer ROI metrics (engagement, reach, CPM) Email open rates and automation performance Campaign-specific ROI and performance vs budget Website traffic & heatmap analysis (GA4, Hotjar) 4. 3PL Logistics & Last-Mile Delivery MIS Reports: KPIs: Order flow: Pickup, In-transit, Delivered, RTO, and Undelivered Pickup TAT, Delivery TAT, and Exception handling TAT Shipment SLA compliance by region (zonal performance) Pincode-wise delivery success and delay report RTO Reasons & Category-wise RTO % trends NDR performance and resolution speed Payment Reconciliation report (COD settlements, Prepaid reconciliation) Partner wise performance (Delhivery, Shadowfax, Xpressbees, BlueDart, etc.) International shipment tracking with customs and duty visibility Weekly Logistics Planning & Fulfillment Ratio First Attempt Delivery Rate (FADR) and Reattempt Ratio 5. Internal ISNAP Team & Management Reports: KPIs: Daily assignment completion report by department (KAM, Marketing, Logistics, Tech, Design) Client TAT adherence & escalations report Business pipeline tracker (new leads, closed deals, project health) Department wise productivity and output reports Team communication logs with clients (Mail/Call Summary + Progress Tracking) SLA delivery by ISNAP team to client accounts (Onboarding TAT, Design TAT, Listing TAT, etc.) Monthly Client Performance Review (CPR) reports Resource utilization and time-allocation matrix per project Team SLA Violations and escalation resolution time Knowledge base contribution, SOP documentation tracking Tools & Software Proficiency: Microsoft Excel / Google Sheets (Advanced Formulas, Pivot, VLOOKUP, Macros) Power BI / Google Data Studio / Tableau Seller Central / Flipkart Dashboard / Jiomart Seller Hub / Meesho Meta Business Suite, Google Ads, Google Analytics 4 CRM / Task Manager Tools (Asana, ClickUp, Zoho, Trello) Qualification & Skills Required: Graduate/Postgraduate in MIS, Analytics, Computer Science, B.Com, or Management Minimum 3–6 years of experience in MIS/Data Reporting roles (eCommerce/Digital/Logistics domain preferred) Strong data analysis, reporting logic, and dashboard building skills Strong communication and collaboration skills Must be able to manage reports for multiple clients and cross-functional teams Ability to work under pressure, meet tight deadlines, and handle confidential data Preferred Attributes: Experience in managing 50+ seller/client dashboards Hands on knowledge of eCommerce marketplaces & Quick Commerce onboarding Prior reporting experience in D2C, FMCG, Lifestyle, or Tech-based companies Ability to identify patterns, inefficiencies, and business opportunities from raw data Why Join ISNAP? Be part of a tech-first, data-driven team transforming Indian and global eCommerce Work with leading Indian and international D2C brands Freedom to innovate and scale processes in a startup culture Flexible work environment with strong growth potential
Inside Sales & Business Development Expert (eCommerce & Logistics) Location: Hyderabad (Work from Office) Experience: 3+ years in the relevant industry Job Type: Full-time Department: Sales & Business Development About ISNAP ISNAP is a leading tech-enabled business solutions company helping brands scale their eCommerce, digital marketing, and logistics operations. We specialize in: ✔ Marketplace Business Development (Amazon, Flipkart, Quick Commerce, etc.) ✔ Digital Marketing (SEO, Performance Ads, Social Media) ✔ 3PL & Last-Mile Logistics (Pan-India fulfillment) ✔ eStore Development (Shopify, WooCommerce, Custom Solutions) Job Description We’re looking for a dynamic Inside Sales & Business Development Specialist to drive client acquisition and revenue growth across our service verticals. You will generate qualified leads, pitch solutions, close deals, and build long-term relationships with clients in the eCommerce and logistics ecosystem. Key Responsibilities Sales & Business Development Generate & qualify leads via cold calling, email campaigns, and LinkedIn outreach Conduct consultative sales presentations to understand client requirements Effectively pitch ISNAP’s services (eCommerce, Digital Marketing, Logistics) Negotiate & close deals to achieve monthly/quarterly revenue targets Client Relationship Management Onboard new clients and coordinate a smooth handover to the operations team Build long-term relationships with regular account reviews and upsell initiatives Identify cross-selling opportunities across service lines Market Intelligence Stay updated with industry trends in eCommerce, logistics & marketing Provide structured feedback to enhance service offerings and client value Key Performance Indicators (KPIs) Sales Targets Monthly revenue closure target (to be defined internally) Quarterly new client acquisition Lead Generation & Conversion Minimum outreach target ( leads per week) Lead-to-client conversion ratio: >20-25% Client Engagement Onboarding satisfaction (CSAT ≥ 90%) Repeat/renewal rate of existing accounts: ≥ 70% Activity Metrics No. of client meetings/demos Timely and accurate CRM updates: 100% compliance Key Performance Areas (KPAs) Revenue Growth & Client Acquisition Drive new customer acquisition across the eCommerce & logistics verticals Achieve quarterly and annual revenue plans Consultative Sales & Value Delivery Build solution-oriented pitches to match client needs Ensure high-quality proposals that demonstrate ROI Client Relationship Management & Retention Maintain long-term client partnerships Regular reviews to identify upsell and cross-sell opportunities Market Research & Feedback Loop Monitor competitor moves, pricing trends, and service innovations Share insights to refine ISNAP’s solutions and positioning Skills & Qualifications Must Have: ✔ 3+ years in B2B sales (eCommerce / Logistics / Digital Marketing) ✔ Proven record of achieving/exceeding sales targets ✔ Strong communication, pitch, and negotiation skills ✔ Familiarity with CRM (HubSpot/Salesforce) & MS Office Good to Have: ✔ Marketplace platform knowledge (Amazon, Flipkart, etc.) ✔ Understanding of performance marketing metrics (ROAS, CPA, CPC) Why Join Us? Salary package + performance incentives Growth opportunities in a fast-moving digital ecosystem Work with leading D2C brands & enterprise clients Exposure to cutting-edge eCommerce & logistics solutions How to Apply: Send your updated resume to support@isnap.in 📧 Subject Line: Application for Inside Sales & Business Development Expert
Inside Sales Expert – eCommerce Seller Onboarding Location: Hyderabad (On-site) Experience: 2–5 Years Industry: eCommerce / Digital / Logistics About the Role ISNAP is seeking a dynamic Inside Sales Expert to drive seller acquisition and onboarding across leading eCommerce platforms. The ideal candidate will have strong experience in eCommerce sales, seller onboarding, and account growth. This role is critical to expanding ISNAP’s partner network and directly contributing to business revenue. Key Responsibilities (KRAs): Identify, engage, and onboard sellers across diverse product categories. Drive end-to-end seller onboarding (documentation, compliance, catalog readiness, and listing setup). Conduct product walkthroughs and explain ISNAP’s value proposition to sellers. Collaborate with account managers and business development teams to ensure smooth seller integration. Ensure 100% compliance with marketplace policies during onboarding. Maintain seller relationships to drive retention and long-term growth. Key Performance Indicators (KPIs): Seller Onboarding Targets: 30 selle rs/month. Conversion Rate: Minimum 40% from lead to onboarding. Revenue Contribution: Onboarded sellers generating ₹12 Lakhs GMV per quarter. Response SLAs: Initial seller response within 24 hours. Seller Satisfaction Score: Maintain 90%+ onboarding satisfaction. Required Skills & Experience: 2–5 years of experience in eCommerce / Inside Sales / Seller On boarding. Proven knowledge of marketplaces (Amazon, Flipkart, Myntra, Nykaa, etc.). Strong communication & negotiation skills (both verbal & email). Ability to manage sales pipelines through CRM tools. Proactive, target-oriented, and self-driven personality. Why Join ISNAP? ✅ Be part of a fast-growing eCommerce & digital transformation company. ✅ Drive real business growth with direct impact on revenue. ✅ Opportunity to work with top sellers, brands, and marketplaces. ✅ Attractive incentives on target achievements.