At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
IAM Operations
Senior Associate (India) Oversight Lead JD
A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy, and Forensics professionals at PwC, but to our clients and industry analysts across the globe.A career in our Advisory Acceleration Center is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support for client engagements. Our Acceleration Center team extends our leading Cybersecurity, Privacy & Forensics capabilities.
Responsibilities
As a Cyber Ops Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Share and collaborate effectively with others, creating a positive team spirit.
- Identify and make suggestions for improvements when problems and/or opportunities arise.
- Validate data and analysis for accuracy and relevance.
- Follow risk management and compliance procedures.
- Keep up to date with developments in my area of specialty
- Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
- Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients
- Uphold the firm's code of ethics and business conduct
Basic Qualifications
Minimum Degree Required:
Bachelor’s Degree
Minimum Years of Experience:
5-10 YearsPreferred Knowledge/Skills: Relevant experience in end-to-end support for Oracle Identity Manager, SailPoint IDN/ IIQ, CyberArk & Access Management Tools.
Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:
- Extensive experience in delivering support for Identity and Access Management engagements, specifically with Oracle identity manager & SailPoint IdentityNow/SailPoint IIQ.
- Proficient knowledge of IAM technologies, such as user provisioning, access management, authentication, access certifications, and role management using Oracle identity manager & SailPoint IdentityNow/SailPoint IIQ.
- Knowledge of IT security principles, including authentication, authorization, and encryption.
- Hands on experience on the Identity Management Products specially on Oracle identity manager& SailPoint IdentityNow/SailPoint IIQ.
- Responsible for maintaining and providing support for the Oracle identity manager infrastructure and services, ensuring seamless operation for end users.
- Responsible for maintaining and providing support for the SailPoint infrastructure and services, ensuring seamless operation for end users.
- Proficient in configuring and customizing Oracle identity manager, including automation using transforms, roles, rules, and APIs.
- Proficient in configuring and customizing SailPoint Identity Now /IIQ, including automation using transforms, roles, rules, and APIs.
- Thorough understanding of Oauth, SAML, and Integrated Windows Authentication
- Efficient in conducting user access reviews within Oracle identity manager, ensuring compliance and accurate access rights management.
- Efficient in conducting user access reviews within SailPoint, ensuring compliance and accurate access rights management.
- Need to have a good overview of PAM tool CyberArk.
- Experience working with a ticket management system such as Service Now.
- Collaborate with the different teams and clients to deliver solutions in a timely manner.
- Assist in debugging and troubleshooting issues, including engaging with the technology vendor.
- Perform testing, debugging, and troubleshooting issues, including interactions with the
technology vendor as and when needed.
- Good experience in ITIL process.
- Adhere to and implement security best practices across all applicable engagements.
- Promptly escalate complex issues, ensuring all relevant details and documentation are included.
- Strong analytical and problem-solving skills to troubleshoot and resolve access management issues.
- Ability to work effectively in a fast-paced environment and manage multiple priorities and projects simultaneously.
- Instrumental in leading and mentoring a team of technical support engineers while delivering advanced technical assistance to client
- Experience in Application integration with Oracle identity manager.
- Excellent communication and collaboration skills to work with cross-functional teams and stakeholders.
IAM L2 Analyst Responsibilities
- Configuring, deploying, and managing the organization's IAM systems, such as user provisioning, access control, and identity federation solutions.
- Managing the complete lifecycle of user accounts, including creating, modifying, and disabling user accounts and access rights based on organizational policies and procedures.
- Implementing and enforcing access control policies, ensuring that users have appropriate access privileges based on their roles and responsibilities.
- Monitoring and maintaining IAM systems to ensure compliance with industry regulations and internal security policies. This includes conducting regular audits and vulnerability assessments.
- Investigating and resolving issues related to access management, user authentication, and authorization. This may involve working with cross-functional teams to identify and mitigate security incidents.
- Developing and maintaining IAM-related policies, processes, and procedures, and ensuring their adherence across the organization.
- Conducting user awareness programs and training sessions to educate employees on best practices for secure access management and data protection.
- Collaborating with other IT teams, such as network security, system administration, and application development, to ensure seamless integration of IAM systems and processes.
- Configuration and Customization: Customize PingFederate and PingOne to meet organizational requirements, including configuring authentication flows, authorization policies, and user directories.
- Maintaining accurate and up-to-date documentation of IAM systems, processes, and configurations.
- Identifying opportunities for process improvements, automation, and optimization to enhance the efficiency and effectiveness of IAM operations.
- Responsible for Privileged User account administration of various Windows and UNIX accounts using CyberArk components.
- Should have strong hands-on experience in doing RCA, Ticket Response, SLA compliance and support processes.
- Good knowledge on Incident/Change/Problem management process (ServiceNow).
- Should have a solid understanding of Java to support system functionalities
- Should possess strong scripting skills, particularly in PowerShell and Ruby, REST APIs to automate and enhance IAM processes.
- Should have good SQL knowledge and have worked on MSSQL/Oracle databases.
- Understanding of use Account, Service, and task Discovery tools
- Target system On-boarding and Application on-boarding.
- Serve as the subject matter expert (SME) for the CyberArk PAM toolset.
- Strong knowledge of CyberArk solutions, including PAM, PAS, Cloud and other related modules(PTA, EPM, Alero, etc).
Tools Knowledge:
Oracle Identity Manager, Ping Access, Ping Federate, Ping One, Ping ID, SailPoint, CyberArk Active Directory, Postman, Putty, WinSCP, Git, SQL, ServiceNow, Jira, Java
