Mall Manager

Job Title:

Location:

Company:

Department:

Position Type:

Experience Required:

Mall Manager

The role requires strong leadership, cross-functional coordination, vendor and team management, and a deep understanding of retail facility operations. Candidates with a background in hospitality, retail mall operations, or senior administrative roles in the armed forces are encouraged to apply.

Key Responsibilities

Pre-Opening Responsibilities

• Coordinate with project and leasing teams for timely tenant possession and fit-outs.
• Define and implement SOPs across housekeeping, engineering, security, parking, and guest services.
• Finalize contracts with facility vendors and onboarding of service partners.
• Set up operating manuals, signage guidelines, tenant rules, and compliance documentation.

Operational Responsibilities

• Manage all day-to-day mall operations including facility management, safety, and housekeeping.
• Monitor service performance of vendors and outsourced teams.
• Ensure building maintenance and systems (MEP, HVAC, elevators, safety systems) run optimally.
• Enforce hygiene, cleanliness, and presentation standards across the mall.

Tenant Relations

• Act as the single point of contact for tenant queries and grievances.
• Monitor and report tenant performance, engagement, and operational compliance.
• Assist in onboarding of new tenants and coordination of store openings and promotions.

Financial Oversight

• Monitor common area maintenance (CAM) costs, budgets, and collections.
• Identify and implement cost control measures while maintaining service standards.
• Prepare monthly operational and performance reports for management review.

Security & Compliance

• Ensure adherence to safety protocols, fire norms, municipal guidelines, and statutory regulations.
• Conduct regular risk assessments, emergency drills, and audits.
• Maintain accurate documentation for licenses, inspections, and compliance renewals.
  

Job Requirements

Education:

• Bachelor’s degree in Hotel Management, Business Administration, Facilities Management, or equivalent.
• Additional certifications in Facility Management or Operations preferred.

Experience:

• Minimum 10 years of relevant experience in:
• Shopping mall or retail operations
• Hospitality operations (GM/Operations Head level)
• Administrative/Facility management roles in the Armed Forces (retired officers)

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication and conflict resolution ability.
• Budgeting, reporting, and vendor negotiation skills.
• Working knowledge of MEP, AMC contracts, fire & safety norms, CAM accounting.
• High attention to detail, discipline, and service orientation.
• Proficiency in MS Office, facility management tools, and ERP-based reporting systems.

Compensation & Benefits

• Industry-competitive salary package
• Performance-linked incentives
• Accommodation/travel assistance (if applicable)
• Growth opportunities within Bardiya Group’s real estate portfolio