Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone is seeking a Lead Business Systems Analyst to drive the successful delivery of technology and process solutions across manufacturing, laboratory, and enterprise systems in a dynamic biopharma environment. This role acts as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring that business needs are translated into effective and compliant technology solutions.The ideal candidate possesses a blend of analytical and project management skills, has deep familiarity with regulated environments (e.g., GxP), and excels at facilitating cross-functional collaboration. This is a hands-on position requiring strong communication, technical documentation, and Agile leadership capabilities.Key Responsibilities
- Lead the requirements gathering process through stakeholder interviews, workshops, and system documentation.
- Translate complex business needs into detailed user stories, use cases, process flows, and system specifications.
- Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives) across one or more delivery teams.
- Partner with QA/validation teams to define test strategies and support validation protocols, including UAT coordination.
- Coordinate activities related to change controls, CAPAs, SOP documentation, and release processes in accordance with regulatory standards.
- Support configuration of business applications, including parameterization and minor setup changes where applicable.
- Maintain detailed and organized documentation: meeting notes, training materials, wireframes, and decision logs.
- Work with product owners, lab stakeholders, and infrastructure teams to support lifecycle activities of lab and manufacturing systems.
- Coordinate with vendors and internal teams on deployment and integration activities in test and production environments.
- Conduct impact assessments and risk analyses for proposed system changes.
- Act as a central point of contact for M&A system integration activities, security infrastructure documentation, and GxP alignment when applicable.
- Utilize collaborative tools such as Lucidchart, Miro, MS Teams, JIRA, Confluence, and others to support project communication and workflow visualization.
- Provide technical writing support for SOPs, policy documents, and training guides.
Qualifications
Required:
- Bachelor's degree in Computer Science, Information Systems, Life Sciences, or a related field.
- 8+ years of experience in IT business analysis, systems analysis, or project coordination—preferably within biotechnology, pharmaceuticals, or a regulated industry.
- Strong understanding of biotech manufacturing and lab workflows and their associated systems.
- Demonstrated experience in Agile methodologies and tools (e.g., Scrum, Kanban, JIRA).
- Proven ability to manage multiple concurrent workstreams with minimal supervision.
- Excellent written and verbal communication skills, particularly in remote or hybrid settings.
- Familiarity with system validation and compliance standards in a regulated (e.g., GxP) environment.
Preferred
- Experience coordinating with Infrastructure, Security, or M&A teams.
- Working knowledge of technical domains such as IAM, data protection, firewalls, or cloud services (e.g., AWS, Azure).
- Certifications related are a plus.
- Proficiency in documentation tools such as MS Word, PowerPoint, Excel, Teams, Smartsheets, Jira and visualization platforms like Lucidchart or Visio.
Soft Skills
- Strong critical thinking and problem-solving skills.
- Highly organized with the ability to prioritize and manage deadlines.
- Ability to navigate cross-functional teams and drive alignment across stakeholders.
- Comfortable working in ambiguous, fast-paced environments with evolving requirements
Compensation
Estimated Pay Range:Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
