Key Account Manager

Job Description:

Roles & Responsibilities

· Team Leadership and Collaboration -

o Lead and mentor a team of Key Accounts Executives.

o Foster a collaborative environment with cross-functional teams, including operations, finance, and customer support.

· Key Account Management –

o Act as the main point of contact for assigned clients, addressing any concerns or issues promptly.

o Develop and maintain strong relationships with key clients, understanding their business needs and ensuring customer satisfaction.

o Identify and prioritize key accounts based on strategic importance and potential for growth.

o Handling Client pressure doing crucial Periods /High volume /Challenging Situations

· Collaboration and Communication –

o Collaborate with internal teams, including operations, finance, and customer support, to ensure seamless service delivery.

o Regular communication of MIS Reports to the Clients.

o Communicate effectively with clients to gather feedback and address concerns.

o Regular and ongoing Reporting to the Directors.

· After Sales -

o Coordination With Clients for Receiving indents.

o Coordination With Operation’s

o team for placement of vehicles.

o Coordination of Ensuring Timely billing & Payment.

o Tracking of Vehicles with support from Branches.

o Follow up on receipt of Payments from clients.

o Reconciliation of revenue numbers and receipt of payments on a monthly basis.

· Revenue Generation –

o Participating In Bidding and RFQ in day to day basic.

o Proactively manage contract renewals and negotiations with key clients.

o Ensure timely renewal and minimize customer churn.

· Revenue Growth –

o Collaborate with the sales team to identify upsell and cross-sell opportunities within key accounts.

o Set and achieve revenue targets for key accounts, closely monitoring performance against goals.

· Key Account Strategy –

o Develop and execute strategic plans to maximize revenue and growth from key accounts.

o Identify and prioritize key clients, ensuring a balanced and diversified portfolio.

· Market Analysis –

o Stay informed about market trends, competitor activities, and industry developments.

o Provide regular reports and updates on market conditions and potential opportunities.

Key Interfaces :

· External Interfaces:

· Customer

· Internal Interfaces :

· Other Branches

· Sales Team

· Management

· Account Team

Role Requirements :

Desired Qualifications

Graduate

Desired Experience

· Previous experience in key account management within the transportation or logistics industry.

· Relevant Experience 4-9 years

Functional skills

Team Leadership - Leadership skills to manage and motivate a team, fostering a positive work environment and ensuring optimal performance.

· Industry Knowledge – Understanding of the Indian transportation and logistics industry, including key players, regulations, and market trends.

· Strategic Planning – Ability to develop and implement strategic plans that align with the company's goals and objectives.

· Financial Management - Proficiency in financial analysis, budgeting, and cost control to ensure the efficient use of resources and maximize profitability.

· Customer Relationship Management –

o Excellent relationship-building skills to establish and maintain strong connections with key clients.

o Customer-centric approach with a focus on understanding and addressing the unique needs of key accounts.

o Ability to anticipate customer concerns and proactively provide solutions.

· Sales Skills - Proven track record in sales, with the ability to identify, pursue, and close business opportunities.

· Negotiation Skills – Strong negotiation skills to secure favorable terms in contracts and agreements.

· Communication Skills –

o Clear and effective communication skills, both verbal and written.

o Ability to convey complex ideas and information in a concise and understandable manner.

o Active listening skills to understand client requirements and feedback.

· Technological Proficiency –

o Familiarity with relevant technologies and software used in the transportation and logistics industry for tracking, planning, and communication.

o Competence in using relevant tools and technology for analysis and reporting.

· Risk Management – Understanding and ability to manage risks associated with transportation operations, including regulatory compliance, safety, and security.

· Regulatory Compliance -Stay abreast of and ensure compliance with relevant laws and regulations governing the transportation industry in India.

· Data Analysis - Utilize data analytics to make informed decisions, optimize routes, and enhance overall operational efficiency.

· Continuous Learning - Stay updated on industry advancements, market trends, and new technologies to ensure the company remains competitive.

Behavioral competencies

· Customer Focus –

o Customer-centric mindset with a dedication to understanding and meeting the needs of key accounts.

o Prompt response to client inquiries and concerns, ensuring a positive customer experience.

· Relationship Building –

o Ability to build and maintain strong, trust-based relationships with key clients and internal teams.

o Skill in networking and cultivating connections within the transportation industry.

· Collaboration -

o Ability to collaborate seamlessly with cross-functional teams, including operations, finance, and customer support.

o Willingness to share insights and work collectively towards common goals.

· Problem Solving –

o Strong problem-solving skills to address challenges and find innovative solutions.

o Proactive approach to identifying and mitigating potential issues.

· Resilience –

o Proactive approach to identifying and mitigating potential issues.

o Ability to maintain focus on long-term goals despite short-term obstacles.

· Time Management –

o Effective time management skills to prioritize tasks, meet deadlines, and handle multiple responsibilities.

o Capacity to balance strategic planning with day-to-day operational demands.

· Results Orientation –

o Results-driven approach with a focus on achieving and exceeding sales targets.

o Accountability for key performance indicators and measurable outcomes.

· Adaptability –

o Readiness to adapt to changing market conditions, industry trends, and organizational requirements.

o Ability to adjust strategies and approaches based on evolving circumstances.

· Cultural Sensitivity- Understanding and appreciation of cultural nuances, particularly in a diverse and dynamic market like India.

Job Type: Full-time

Pay: ₹328,513.15 - ₹1,224,146.69 per year

Work Location: In person