Operations Executive

Job Description

About the Role: This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this companyʼs going to be . Key responsibilities: ● Coordination with drivers, fleet owners and internal team till delivery ● Managing complaints/ escalations while journey management of particular vehicle ● Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers ● De-escalation of issues and follow-up issue to closure ● Adding trip details in the desktop/phone. ● Handling and Training customers on mobile and desktop applications. ● Preparation of Daily MIS for different clients ● Handling Customer queries and providing solutions. ● Follow up to ensure that appropriate actions were taken on customers' requests ● Refer unresolved customer grievances or special requests to Operationsʼ Manager ● Extensively calling up and communicating via other media, multiple stakeholders on a daily basis ● Calling multiple stakeholders extensivelyPreferred qualifications: ● Efficient in handling and communicating with customers ● Ability to listen and active problem-solving skills ● Good interpersonal skills, excellent verbal communication & basic written communication ● Basic knowledge of Excel ● Decent knowledge of mobile apps and desktop applications. ● Having prior experience in the transportation industry will be an added advantage. ● Knowledge of regional language ● Ready to work 6 days a week Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Work Location: In person