Key Account Manager

Company Overview:

GoodScore

1M+ users

top VC funds in India

Key Responsibilities:

1. Client Relationship Management:

• Develop and nurture trusted relationships with key clients, including Banks, NBFCs, and

FinTechs.

• Act as a strategic partner for senior executives, fostering high levels of client satisfaction

and engagement.

2. Strategic Growth & Retention:

• Take ownership of account growth, including upselling and cross-selling opportunities.

• Proactively minimize churn through excellent relationship management and value

delivery.

3. Account Operations:

• Serve as the communication bridge between clients and internal teams.

• Ensure timely resolution of client issues and manage escalations effectively.

• Prepare and present regular progress reports, forecasts, and key account metrics.

• Manage compliance requirements for key accounts

3. Business Development:

• Liaise with key decision-makers such as Business Managers, Risk Managers, and Product

Managers are to explore new business opportunities.

• Identify client needs and propose tailored solutions to drive account expansion.

4. Service Excellence:

• Work closely with internal teams to ensure seamless and high-quality delivery of

services.

• Maintain rigorous attention to detail in addressing client concerns and executing

engagements.

5. Market Intelligence:

• Conduct detailed competition mapping to inform client strategy and internal planning.

6. Data-driven decision making

• Leverage data analysis and dashboarding tools to monitor account performance, track

KPIs, identify trends, and generate actionable insights that drive strategic decision-making

and improve client engagement.

Qualifications:

1. Bachelor’s degree in Business, Finance, or a related field (MBA preferred) from a

premier institute.

2. 2-4 years of experience in account management, preferably in financial services,

FinTech, or enterprise SaaS.

3. Demonstrated ability to communicate, present, and influence credibly at all levels of the

organization.

4. Proven track record of managing multiple accounts while paying strict attention to detail.

5. Strong problem-solving skills and ability to adapt in a fast-paced environment.

Key Competencies:

1. Excellent interpersonal and communication skills

2. Strong analytical and organizational abilities

3. Client-focused mindset with a strategic outlook

4. Collaborative team player with a proactive approach

5. Ability to thrive in high-pressure, deadline-driven environments