Key Account Manager

Job title:

Role Overview

Zoho CRM expertise as a core requirement

Key Responsibilities

· Manage key wellness, salon, and dermatology accounts, ensuring strong relationships and consistent business growth.

· Handle end-to-end institutional deals: from initial inquiry, through tailored proposals, to final negotiations and order fulfillment.

· Use Zoho CRM to track all client interactions, map sales pipelines, manage tasks, and support data-driven decision-making.

· Develop and execute customized business plans for each account based on institutional needs and market trends.

· Negotiate terms for institutional partnerships, including pricing, contract conditions, and MOQs, with all details managed and reported in Zoho.

· Collaborate across sales, logistics, and marketing teams to ensure top-notch service delivery and fast issue resolution, keeping all communications and records updated within Zoho.

· Monitor account performance via Zoho dashboards, identify upsell/cross-sell opportunities, and prepare clear reports.

· Resolve client concerns rapidly to maintain trust and partner satisfaction.

Key Skills

· Proven track record in managing institutional business accounts in wellness, salon, or dermatology segments.

· Advanced Zoho CRM skills – pipeline design, dashboard/report creation, and workflow automation.

· Strong negotiation, presentation, and relationship-building abilities.

· Strategic, analytical, and results-driven mindset.

· Proficient in Excel and other business analytics tools.

Qualifications

· Bachelor’s degree in Business, Sales, or a related discipline.

· 3–6 years of key account or institutional sales experience, preferably within the wellness, beauty, or healthcare sectors.

· Deep familiarity and hands-on expertise with Zoho CRM as an essential part of your day-to-day workflow.

Why Join Us?

· Work at the intersection of technology, relationship management, and market-leading wellness solutions.

· Accelerate your career as a key architect of institutional partnerships, with Zoho-driven efficiency at your core.

· Thrive in an innovative and collaborative team environment with opportunities for ongoing learning and growth.

Employment Type: