Inside Sales Team Lead

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About Even Healthcare

Job Summary

Key Responsibilities

• Lead and manage a team of 15–25 Inside Sales Executives.
• Monitor team performance and KPIs: dialed calls, connected calls, talk time, and conversions.
• Drive daily huddles, weekly reviews, and performance coaching.
• Create a positive team culture focused on ownership, learning, and results.
• Work closely with Training, QA, and Recruitment to enhance team productivity.
• Track and analyze sales data to improve processes and performance.
• Handle escalated customer concerns and ensure service excellence.
• Support the team by making calls when required and leading by example.
• Drive hiring, onboarding, and continuous upskilling of the team.
• Report daily and weekly performance metrics to Sales Leadership.
  

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 3–6 years of overall experience in Inside Sales; minimum 1–2 years in a team lead role.
• Strong leadership and people management skills.
• Proven ability to drive team targets in a high-volume call environment.
• Excellent communication and conflict-resolution skills.
• Hands-on experience with CRM tools and performance dashboards.
• Flexibility to work in rotational shifts and on weekends.
  

What We Offer

• Competitive fixed salary with team-based performance incentives.
• Leadership training and career growth opportunities.
• Healthcare benefits for employees.
• A fast-paced, mission-driven startup culture.
  

Performance Expectations

• Drive team metrics: 125+ dialed calls, 50+ connects, and 3+ hours of talk time per agent daily.
• Ensure the team meets or exceeds monthly sales targets.
• Maintain high team morale and low attrition.