Hub Manager

Location: GIFT City, Gandhinagar

Who are we?

Collated Ventures is a new-age real estate company with a vision to create developments that help communities and businesses thrive. Led by Shaan Zaveri, Gaurav Gadhecha and Aniruddh Jhaveri, our dynamic team possesses a solid track record in the field of real estate development and property management.

We design and develop purpose-built real estate projects with a service-led approach appealing to a discerning audience. With people first approach and transparent engagement model, we strive towards high level of client satisfaction. Our portfolio includes diverse projects such as community living, senior living, experiential retail, flexible workspaces, and urban communities.

Job Summary:

FLEXONE is a Grade A commercial building with a gross development area of 5,11,000 sq. ft. This 20-storey building seamlessly blends modern architecture with premium build quality, focusing on creating an enhanced work environment.
Located within GIFT City - SEZ, FLEXONE offers flexible spaces, thoughtful amenities, and a people-centric approach, all designed to support business growth and success.

The Hub /Community Manager will be the face of our managed workspaces, responsible for creating a welcoming atmosphere, managing member relations, and organizing community events. This role requires a proactive, friendly, and organized individual who can effectively manage the daily operations of the managed workspaces while promoting a strong sense of community among members.

Job Responsibilities:

1. Community and Engagement:

• Host client events, including fintech-focused and community-building events within the GIFT community.
• Participate in community events, including talk shows and networking opportunities, to increase our visibility.
• Foster a sense of community within the workspace, enhancing engagement among clients.

2. Sales Management for Specific flex works:

• Conduct tours and actively sell available seats/cabins and inventory.
• Work with sales leads and the sales team to close incoming inquiries.
• Close resource leads for assigned flex works, ensuring maximum occupancy.

3. Client Legal Contracts:

• Manage client contracts from onboarding through their entire tenure at the flex works.
• Track contract amendments and update with addendums in coordination with the legal team.
• Ensure proper legal closure and documentation when clients exit the flex works.

4. Client Billing and Invoicing Coordination:

• Follow up on monthly billing with new clients in collaboration with the accounts team.
• Coordinate billing for resources such as meeting rooms, event spaces, meeting rooms, conference and other community spaces.
• Ensure timely collection of monthly payments from all clients, following up when necessary.

5. Inventory Management:

• Create and update regular reports on the monthly status of seat availability.
• Coordinate with the accounts team for client exits and adjust inventory accordingly.
• Oversee the onboarding process for new clients, ensuring seamless integration.

6. Event Management for Clients:

• Plan and execute client events at the flex works, including decorations during festivals and other special occasions.
• Manage external events hosted at the workspace.
• Gather feedback from event participants and hosts for continuous improvement.
• Promote events through social media, boosting FLEXONE’s visibility and engagement.

7. Client Relationship Management:

• Oversee the onboarding process for new clients and co-workers in coordination with internal teams.
• Complete all required handover documentation and obtain necessary approvals.
• Manage the client exit process, including final documentation and signoffs.
• Handle client escalations, providing regular updates throughout the ticketing process.
• Conduct quarterly client feedback surveys, reporting insights to stakeholders.
• Maintain and update the master database of clients and co-workers in the CRM system.

8. Maintenance Management:

• Ensure timely resolution of client-raised maintenance tickets and communicate updates within the specified turnaround time (TAT).
• Maintain compliance for the flex spaces, ensuring all regulatory standards are up to date and within validity.

9. Marketing – Lead Generation

• Support lead generation efforts by collaborating with the marketing team.
• Develop strategies to attract potential clients through various channels, contributing to occupancy growth.

10. Operations – Amenities Management:

• Manage and ensure the availability of amenities for clients, coordinating with the facilities team to address any operational gaps.
• Regularly assess the flex work’s amenities to ensure they meet client expectations and operational standards.

11. Sales:

• Contribute to the sales pipeline by working with the sales team to drive occupancy.
• Provide input and feedback to enhance the sales strategy are met.

12. Facility Upkeep:

• Oversee daily operations to ensure the standards are maintained.
• Conduct daily inspections of the flexible works, reporting any cleanliness or maintenance issues.
• Monitor housekeeping and security services, ensuring updates are communicated to the Facility/Operations Manager.
• Collaborate with the Facility Manager to promptly address any identified gaps.

Requirements:

• Bachelor’s degree in business, Hospitality, Marketing, or a related field.
• Proven experience of 2-5 years in sales, marketing, hospitality.
• Knowledge of CRM and member management systems.
• Strong people-oriented approach with exceptional communication and presentation skills.
• Understanding of real estate and/or managed spaces is a surplus

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person