HR Operations Manager / Senior Manager

Role Overview

We’re looking for a hands-on and detail-oriented HR Operations Manager / Sr. Manager to lead core HR processes, ensure compliance, and enhance employee experience through strong systems and process improvements. Ideal for someone who enjoys solving HR challenges in a fast-paced setup.

1. HR Operations & Process Excellence

• Oversee the end-to-end employee life cycle, including onboarding, internal transfers, exits, and offboarding along.
• Standardize, document, and continuously improve Standard Operating Procedures (SOPs) to ensure smooth, efficient, and compliant operations.
• Monitor and achieve agreed TATs and SLAs while enhancing employee satisfaction.
• Continuously evaluate HR processes to improve efficiency, accuracy, and the overall employee experience.

2. Payroll, Compensation & Benefits

• Lead accurate and timely payroll processing in coordination with Finance and payroll vendors.
• Ensure correct disbursement of salaries, reimbursements, variable pay, and full-and-final settlements.
• Manage benefits administration including Mediclaim, Gratuity, Flexi-Benefits, and wellness programs; coordinate with brokers for renewals and claims.
• Support internal and external payroll audits and prepare compliance reports as required.

3. HRMS, Technology & Automation

• Lead the implementation, optimization, and ongoing improvement of HR technology platforms
• Automate workflows, digitize employee records, and enhance self-service capabilities.
• Develop and maintain HR analytics dashboards and reports to monitor key people metrics.
• Utilize data-driven insights to identify trends, address challenges, and recommend process and policy improvements.

4. Statutory Compliance & Risk Management

• Ensure 100% compliance with labor laws and statutory requirements, including PF, ESI, PT, LWF, Shops & Establishments, etc.
• Conduct periodic audits to identify and close compliance gaps.
• Stay updated on changes in legislation and proactively adjust policies and processes.
• Identify HR-related risks early and develop mitigation strategies.

5. HR Policies & Governance

• Develop, implement, and maintain HR policies and guidelines that comply with applicable laws and reflect organizational values.
• Ensure consistent and transparent communication of HR policies across the organization.
• Review and update policies regularly to align with best practices, industry benchmarks, and legal requirements.
• Partner with leaders to ensure policies are applied fairly and consistently.

6. Employee Relations & Engagement

• Serve as a point of escalation for complex employee relations matters, providing guidance and resolving conflicts effectively.
• Collaborate with the HR team and managers to address employee concerns, performance issues, and disciplinary actions.
• Promote a positive work culture and employee engagement through effective communication and initiatives.

8. Team Leadership

• Lead, mentor, and develop the HR team to deliver high-quality, consistent HR services.
• Set clear expectations, allocate responsibilities, and monitor outcomes to achieve functional and organizational objectives.
• Foster a collaborative, inclusive, and growth-oriented environment for HR team members.

9. HR Data, Analytics & Insights

• Oversee the accurate collection, analysis, and reporting of HR metrics such as attrition, headcount, payroll costs, and engagement scores.
• Present insights and recommendations to leadership for informed decision-making.

Build predictive capabilities in HR data to anticipate trends and proactively address workforce challenges.

Requirements

· MBA / PGDM in HR

· 7–12 years of HR operations experience (2+ in a managerial role)

· Strong knowledge of payroll, compliance, labor laws

· Hands-on with HRMS and Excel (pivots, dashboards, etc.)

Good to Have

· Experience in retail, pharma, or multi-location companies

· Built HR processes from scratch

· Strong in vendor and stakeholder management

OKRs You’ll Drive at ZenoHealth

· Zero HR & statutory audit non-compliance

· Continuous improvement in HR operations & systems

· Maintain attrition within targets

· Improve employee engagement

· Make Zeno the best place to work