Head of Quality Assurance

This is position is for our group company PV Clean Mobility Private Limited

PV Clean Mobility Technologies Pvt Ltd, headquartered in Gurugram, India, is a leading innovator in advanced automotive solutions. We specialize in designing and manufacturing cutting-edge systems and components for electric, hybrid, and combustion engines, making transportation cleaner, more efficient, and affordable.

We combine global expertise in technology and innovation with local R&D capabilities, efficient manufacturing, and a robust supply chain. Our product portfolio includes thermal management, fuel management, and actuators, catering to passenger vehicles, commercial vehicles, two-wheelers, and emerging mobility solutions.

Job Objectives:

Role & responsibility-

• Develop and execute a comprehensive Quality Strategy aligned with the company’s long-term business goals and Vision, Mission, and Values (VMV).
• Establish and monitor Key Performance Indicators (KPIs) for Quality, such as Audit Scores, Customer Claims, Compliance Metrics, and Project Timelines, to ensure continuous improvement.
• Drive a culture of quality excellence by embedding Quality Management System (QMS) principles into daily operations and fostering a mindset of continuous improvement across the organization.
• Oversee the successful implementation of internal and external audit plans, ensuring timely closure of non-conformities and adherence to audit norms and business requirements.
• Champion root cause analysis and problem-solving methodologies to address customer complaints effectively, ensuring customer delight and improved Customer Satisfaction Scores (CSS).
• Ensure compliance with global quality standards and certifications (e.g., IATF 16949, ISO 9001) and maintain zero non-compliance while pursuing new certifications as needed.
• Collaborate with the C-Suite and senior leadership to align quality initiatives with business strategies, acting as a strategic advisor on quality-related matters.
• Develop and implement robust process control measures, including Standard Operating Procedures (SOPs), Quality Control (QC) tools, and advanced problem-solving techniques to eliminate occurrences and recurrences of non-conformities.
• Lead and guide a team of internal auditors to conduct periodic internal audits, ensuring all functions achieve their respective Quality Objectives.
• Drive innovation in quality processes by leveraging technology, data analytics, and automation to enhance efficiency and effectiveness in quality management.
• Monitor and analyze quality-related costs, such as Cost of Poor Quality (COPQ) and Cost of Customer Claims, and implement measures to reduce these costs while improving product and process quality.
• Drive cross-functional collaboration to ensure seamless integration of quality standards in new product development (NPD) and engineering processes.
• Benchmark against industry best practices and competitors to identify opportunities for improvement and maintain a competitive edge in quality performance.
• Ensure timely and accurate reporting of quality metrics to the leadership team, providing insights and recommendations for strategic decision-making.
• Promote sustainability initiatives by integrating environmental and social responsibility into quality management practices.
• Act as the primary point of contact for customer audits, ensuring successful outcomes and building long-term customer trust and satisfaction.
• Foster a proactive approach to risk management by identifying potential quality risks and implementing mitigation strategies to safeguard the organization’s reputation and profitability.

Skills:

• Strong leadership and team management skills with a focus on driving customer-centric quality initiatives.
• In-depth knowledge of automotive quality standards (e.g., IATF 16949, ISO 9001) and customer-specific requirements (e.g., OEMs).
• Expertise in quality tools and methodologies (e.g., APQP, PPAP, FMEA, SPC, 8D, 5 Whys).
• Excellent problem-solving and root cause analysis skills to address customer complaints effectively.
• Strong communication and interpersonal skills to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset with the ability to interpret data and drive data-driven decision-making.
• Proficient in risk management and process improvement methodologies (e.g., Lean, Six Sigma).

Qualifications:

• Bachelor’s degree in Engineering (Mechanical, Automotive, or related field). A Master’s degree is a plus.
• Minimum of 15 years of experience in quality management, with at least 8 years in a leadership role within the automotive or manufacturing industry.
• Strong understanding of automotive industry standards and customer-specific requirements (e.g., OEMs).