Head of Human Resources (Group HR Head)-Mumbai

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Industry: Luxury Hospitality – High-End Restaurants, Boutique Hotels & Lifestyle Venues

This is not merely an HR role – it is a leadership mandate to shape the organizational DNA

of one of the region’s most prestigious hospitality groups. The Head of Human Resources

will be both architect and custodian of a workforce culture that defines the luxury

hospitality experience.

Position Summary

The Head of Human Resources will serve as the custodian of the Group’s most valuable

asset – its people. This is a senior leadership position that requires the ability to architect

and execute world-class HR strategies in alignment with the organization’s ambitious vision

of redefining luxury hospitality. The role goes beyond traditional HR functions, driving

organizational culture, leadership excellence, and workforce transformation across a

portfolio of high-end restaurants, boutique hotels, and clubs.

As a strategic partner to the executive team, the HR Head will shape a people-first culture

rooted in excellence, innovation, and uncompromising service standards. The position

demands a leader with exceptional gravitas, foresight, and the ability to inspire and manage

diverse, multi-property teams within a dynamic and competitive hospitality landscape.

Core Responsibilities

Strategic Leadership & Organizational Development

 Define and lead the long-term HR strategy, ensuring full alignment with the Group’s

vision for expansion, guest experience, and brand positioning.

 Act as a trusted advisor on matters of organizational design, workforce planning, and

human capital development.

 Lead organizational transformation initiatives including scaling for new property

openings, market entry strategies, and restructuring when required.

Talent Acquisition & Employer Brand Stewardship

 Oversee the acquisition of top-tier talent across all levels, ensuring every hire

reinforces the Group’s luxury positioning and service culture.

 Establish long-term partnerships with global recruitment agencies, leading hotel

schools, and industry networks to secure a steady pipeline of exceptional talent.

Leadership Development & Learning Excellence

 Architect robust talent development programs that build the next generation of

leaders for the Group.

 Oversee management training initiatives, high-potential programs, and succession

planning for mission-critical roles.

 Create a culture of continuous learning, embedding service sophistication,

innovation, and leadership agility across the organization.

Performance, Culture & Engagement

 Implement a performance culture that rewards excellence, accountability, and

innovation.

 Establish transparent performance appraisal frameworks with measurable KPIs and

leadership competencies.

 Cultivate a workplace culture that balances high-performance expectations with

employee well-being, inclusion, and engagement.

 Lead recognition and reward programs that reinforce the values of excellence,

creativity, and guest-centricity.

Compensation, Benefits & Rewards

 Design and maintain competitive compensation strategies, aligning with both luxury

hospitality benchmarks and organizational objectives.

 Introduce innovative benefits, retention models, and performance-linked reward

systems that drive loyalty and reduce attrition.

 Ensure seamless execution of payroll, compliance, and benefits administration

across all entities.

Governance, Compliance & Risk Management

 Ensure all HR policies and practices comply with national labour laws and

international hospitality standards.

 Serve as the Group’s steward for ethical conduct, diversity, equity, and inclusion.

 Lead the implementation of zero-tolerance frameworks for harassment,

discrimination, or misconduct, including compliance with POSH guidelines.

 Maintain readiness for u audits and regulatory inspections with zero non-compliance

findings.

Operational Excellence

 Oversee HR operations across multiple high-value assets, ensuring alignment and

consistency in policies, culture, and service standards.

 Leverage technology (HRMS) for efficiency, analytics, and data-driven decision-

making.

 Provide direct oversight of employee welfare programs including staff

accommodation, transport, and well-being initiatives.

Candidate Profile

Education

 Master’s Degree in Human Resources, Business Administration, or Organizational

Development.

 Professional certifications such as SHRM, CIPD, or equivalent highly desirable.

Experience

 Minimum of 12–15 years of progressive HR leadership experience.

 At least 5 years at the head-of-function level within luxury hospitality, premium

lifestyle, or high-growth service industries.

 Proven success in leading HR across multi-property, multi-city, or international

operations.

Competencies & Attributes

 Exceptional executive presence, communication, and influencing skills.

 Strategic foresight with the ability to execute complex, multi-phase initiatives.

 Deep understanding of the luxury hospitality sector, including the nuances of high-

touch guest service culture.

 Strong financial and analytical acumen to link HR outcomes to business performance.

 High emotional intelligence with the ability to inspire trust and loyalty at all levels.

Key Success Metrics (KPIs)

 Employer Brand Index: Recognition as a top-tier hospitality employer.

 Workforce Stability: Reduction in attrition and improved retention of high

performers.

 Talent Pipeline: Bench strength for all critical leadership and service roles.

 Guest Experience Correlation: Direct linkage between employee engagement scores

and guest satisfaction ratings.

 Compliance: 100% adherence to legal, ethical, and brand standards.

 Business Partnership: Measurable impact of HR strategy on profitability, innovation,

and expansion.