Job
Description
Job Summary We are seeking a highly skilled and motivated Food & Beverage Manager to oversee the operations of our [restaurant/bar/hotel F&B department]. The ideal candidate will possess strong leadership abilities, a passion for delivering exceptional customer service, and a keen eye for operational excellence. As the Food & Beverage Manager, you will be responsible for managing daily F&B operations, leading and developing a team, ensuring quality control, and maximizing profitability while maintaining high standards of service. This is an exciting opportunity to play a key role in shaping the guest experience and contributing to the success of the establishment. Key Responsibilities1. Operational Management Oversee the daily operations of the food and beverage department, ensuring a seamless service flow from kitchen to table. Ensure consistent, high-quality food and beverage offerings by working closely with the kitchen team and ensuring adherence to recipes and quality standards. Develop, implement, and enforce Standard Operating Procedures (SOPs) to ensure consistency in service, cleanliness, and food quality. Monitor and maintain health and safety standards, including food safety regulations and workplace safety protocols. Maintain proper inventory levels, monitor stock levels, and place orders for food, beverages, and other supplies in a timely manner. 2. Staff Management & Development Lead, train, and manage a team, front-of-house and back-of-house employees, ensuring they are well-prepared, motivated, and capable of delivering outstanding service. Develop and conduct regular training sessions to improve staff knowledge, skills, and performance. Conduct regular performance reviews and provide constructive feedback, while fostering a positive, respectful, and supportive working environment. Create staff schedules and manage staffing levels to ensure adequate coverage during peak and off-peak times. 3. Customer Service Excellence Ensure that all customer interactions are positive, providing an exceptional dining experience from arrival to departure. Handle guest complaints or concerns swiftly and professionally, ensuring customer satisfaction is maintained at all times. Monitor and respond to online reviews and guest feedback, identifying areas for improvement and implementing corrective actions when necessary. Work with the marketing team to create customer engagement initiatives, such as themed nights, promotions, and special events. 4. Financial Management & Budgeting Manage the department’s budget, ensuring costs are kept within limits while maximizing revenue opportunities. Develop, implement, and track F&B financial goals, including sales targets, cost of goods sold (COGS), and profitability. Regularly analyze financial reports to identify trends, opportunities for cost reduction, and areas for revenue growth. Monitor food and beverage pricing to ensure competitiveness in the market while maintaining profitability. 5. Menu Design & Development Collaborate with the Executive Chef or culinary team to develop and update menus, incorporating seasonal trends and customer preferences. Ensure menu items are properly priced to maximize profitability while considering food cost and preparation complexity. Assist in the development of wine and beverage pairings, and provide recommendations on drink menu items, ensuring a well-rounded, enticing selection. 6. Marketing & Promotion Collaborate with the marketing team to design and execute promotional campaigns to drive sales, attract new customers, and build brand loyalty. Oversee the development of F&B-themed events, such as wine tastings, live music nights, or holiday-themed events, to attract guests and increase visibility. Ensure all marketing materials (online, print, and in-house signage) reflect the brand’s identity and align with service standards. 7. Inventory & Procurement Manage inventory of food, beverages, and supplies, ensuring proper rotation of stock to minimize waste and spoilage. Negotiate with suppliers and vendors to ensure competitive pricing, timely deliveries, and the best possible quality of products. Regularly review supply chain efficiency, identify cost-saving opportunities, and maintain accurate stock records. 8. Reporting & Analysis Prepare regular reports on the performance of the food and beverage department, including sales, inventory, and staffing metrics. Analyze customer feedback, financial results, and operational performance to drive continuous improvements. Maintain accurate records of all department expenses, purchases, and supplies. Qualifications & Experience Education: A degree in Hospitality Management, Business Administration, or a related field is preferred. Alternatively, equivalent industry experience may be considered. Experience: Minimum of [X] years of experience in food and beverage management, with a proven track record in leading and managing both front-of-house and back-of-house operations. Certifications: A valid food safety certification is required. Additional certifications in hospitality management, customer service, or beverage management are an asset. Language Skills: Proficiency in [English] is required. Additional language skills are a plus. Skills & Competencies Leadership: Strong leadership qualities, with the ability to motivate, inspire, and guide teams to achieve operational goals and enhance guest satisfaction. Communication: Excellent interpersonal and communication skills, with the ability to interact effectively with staff, customers, and external stakeholders. Problem-Solving: Strong analytical and problem-solving abilities to handle operational challenges, guest complaints, and employee concerns. Time Management: Excellent organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment. Financial Acumen: Solid understanding of budgeting, financial reporting, and cost control practices in the food and beverage industry. Customer Focus: A strong commitment to providing an outstanding guest experience and continuously improving service quality. Adaptability: Ability to adjust to changing customer needs, business conditions, and industry trends. Work Conditions & Physical Requirements Ability to work long hours, including weekends, holidays, and evenings, as needed. Must be able to work in a fast-paced, high-pressure environment while maintaining attention to detail. May require occasional travel for vendor negotiations, training, or promotional events. Why Join Us? Competitive Salary: We offer an attractive salary package, along with performance-based incentives. Career Growth: Opportunities for personal and professional development in a dynamic and growing company. Work Environment: A supportive and collaborative work culture where creativity and innovation are valued. To Apply: Please submit your updated CV and a cover letter outlining your relevant experience and why you are the ideal candidate for the position to recruitments@thevoyagehotels.com Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Evening shift Monday to Friday Morning shift Rotational shift Weekend availability Ability to commute/relocate: Shiliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 10 years (Required) F&B Manager: 4 years (Required) Language: English (Required) Hindi (Required) Shift availability: Day Shift (Preferred) Work Location: In person
