Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
FM will be responsible for managing all aspects of the facility management service delivery system at office. In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term projects, operations and maintenance, interface with senior managers in real estate / Facility team and business units, coordination with other key managers within and achieve customer satisfaction.
Provide the leadership to the Facility Management team on a client site
The single point of Management Control for FM
Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
Ensure client satisfaction and achieve Key performance indicators as per the process.
Ensure regular site walk through and do a risk assessment to work on mitigation plans.
Understand the Facilities Management scope and develop client specific processes and procedures to ensure implementation of the processes.
Support in the implementation of short and long-term projects.
Develop and implement the annual management plan; accomplish key performance indicators as identified by JLL
Responsible for all monthly and quarter reporting.
Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning.
Ensure highest level of safety while carrying out any activity both internal and external vendor related.
Inculcate the habit of contractor induction, SWIMS and work permit process. No work permit No work culture to be highest priority while working at site as part of the process
Ensure compliance with JLL minimum audit standards which includes specific monthly compliance requirement and tracking
Track the vendor labor compliance on a monthly basis and work with vendors to get compliance document audited as per schedule.
Ensure regular vendor engagement meetings and review the vendor performance and KPI and document the same.
Work closely with site team and drive the technology implementation 100% and ensure complete ownership on reporting to site deliverable on technology reporting.
Ensure timely compilation of variable spend budget as per requirement and client approval in place.
Will be responsible for creating purchase request for site operational requirement in consultation with procurement and Finance team.
Track all the spend related to the budget month on month and keep files updated for any site level audit.
Refer for Key Performance Measures as mentioned below
Control of Sub-contract HSE & Statutory regulation compliance adherence always
Service quality & change/project management: Innovative delivery of value for through process implementation (MBI), Quality management and Projects
Completion of agreed contract management actions and review/update of the site risk assessment & controls: Review and update Hazard and Effects register
Cost Management and Efficiency Analysis: Execution of plan to realize mitigation of cost impacts. Analysis of monthly and YTD spend with remedial action where needed
Opportunity targeting & implementation: Realize Radical proactive cost restructuring, Proactive targeting of savings opportunities
Contract Administration and understand the contract KPI to achieve results.
Excellent people skills and ability to interact with a wide range of client staff and demands and ability to manage a team
Demonstrated experience on service improvement initiatives.
Knowledge of safety and compliance and drive safety as part of the work culture
Strong PC literacy and proven ability to manage daily activities using various systems.
Knowledge on reporting requirements for the related activities
Ability to take responsibilities and drive the organizational goals.
Adaptability to drive technology and process and work on organizational requirement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
