Executive CEG

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of American Express’s Global Learning Operations and Servicing (GLOS) team, you’ll play a key role in enabling high-quality learning experiences for colleagues worldwide. This hybrid position combines data and reporting analysis with learning management and instructional design support to drive operational excellence, informed decision-making, and continuous improvement across our global learning ecosystem. You’ll help transform data into insights, streamline learning delivery processes, and enhance the impact of AMEX’s enterprise-wide leadership and professional development programs.

What You'll Do

• Collect, analyze, and interpret learning data to identify performance trends, efficiencies, and actionable insights that inform strategic decisions.
  
• Build reports, dashboards, and visualizations to communicate metrics and outcomes to stakeholders and leadership.
  
• Partner with business, technology, and vendor teams to design, implement, and maintain scalable learning management processes.
  
• Execute end-to-end LMS administration, including consultation intake, course setup, content upload, testing, and maintenance planning.
  
• Ensure LMS data integrity and compliance with content standards, SLAs, and operational policies.
  
• Troubleshoot content and user issues; coordinate with technical teams to ensure timely resolution.
  
• Develop, design, and maintain engaging e-learning content using tools such as Articulate 360 (Storyline and Rise).
  
• Support communication and engagement through learner notifications, updates, and course logistics management.
  
• Utilize analytics and learner feedback to continuously optimize learning delivery and effectiveness.
  
• Provide day-to-day operational support ensuring timely, accurate, and high-quality execution of learning services.
  

Minimum Qualifications

• 2+ years of experience as a Data or Reporting Analyst, preferably in a Learning, HR, or Shared Services environment.
  
• Demonstrated proficiency with data analysis, visualization, and reporting tools (Excel, Power BI, or equivalent).
  
• Strong knowledge of Learning Management Systems, preferably Cornerstone OnDemand or Oracle Learning Cloud.
  
• Proven ability to interpret data and communicate findings effectively through reports and presentations.
  
• Strong organizational skills, attention to detail, and commitment to accuracy.
  
• Excellent written and verbal communication skills.
  
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  
• Bachelor’s degree or equivalent experience.
  

Preferred Qualifications

• 2+ years of experience in Learning Administration, Operations, or Servicing within a large enterprise.
  
• Experience with instructional design tools such as Articulate 360 (Storyline and Rise) and a solid understanding of adult learning principles.
  
• Familiarity with LMS data structures, integrations, and platform performance metrics.
  
• Strong problem-solving and critical thinking skills with an agile mindset.
  
• Experience supporting global, virtual teams in dynamic, fast-paced environments.
  
• Technical troubleshooting experience across platforms and systems.

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities