Enterprise Account Manager

About Us

• Manage and grow enterprise accounts, ensuring long-term success and revenue growth.
• Develop and execute account plans to identify cross-sell and upsell opportunities.
• Analyze client data and revenue trends to identify risks and opportunities.
• Build trusted relationships with senior executives and key stakeholders.
• Oversee enterprise-wide contracts, ensuring alignment with client and company goals.
• Lead contract negotiations, renewals, and pricing discussions.
• Collaborate with internal teams (Operations, Sales, Client Services, and Leadership) to ensure seamless service delivery.
• Conduct business reviews and presentations to track performance and drive growth strategies.
• Maintain accurate CRM records for data-driven decision-making.
• Serve as the primary escalation point, ensuring quick resolution of client issues.
  

Required Qualifications

• 5-8 years of experience in strategic account management, client success, or B2B sales. Previous experience in the language services industry required.
• Proven track record of managing and growing enterprise accounts with $3-4M+ in annual revenue.
• Experience in translation, localization, or language services.
• Knowledge of procurement, compliance, and contract management in regulated industries.
• Experience engaging C-level and senior executives, with strong stakeholder management skills.
• Strong knowledge of contract negotiation, renewals, and enterprise contract management.
• Data-driven mindset, with experience in tracking KPIs, forecasting revenue, and identifying growth opportunities.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in CRM systems (Salesforce, HubSpot, or similar).
• Ability to travel quarterly within the US for client meetings.
• Ability to thrive in a fast-paced, growth-oriented environment.
  

• High-impact role: Manage key enterprise accounts and drive significant revenue growth.
• Mission-driven culture: Work with a collaborative team focused on language access and inclusion.
• Competitive compensation: Performance-based incentives and career growth opportunities.
• Flexible work environment: Remote-friendly with strong support for success.