As a dedicated Customer Success Manager at our Security Operations Center team, you will play a crucial role in ensuring client satisfaction, retention, and successful implementation of our security solutions. Your responsibilities will include building strong client relationships, understanding their needs, and collaborating with internal teams to deliver exceptional service. You will act as the primary point of contact for SOC clients, fostering positive relationships and addressing their inquiries, concerns, and requests promptly. By understanding client goals, requirements, and challenges, you will provide tailored solutions to ensure effective implementation and utilization of our security services. Collaboration with sales, technical, and support teams is essential to advocate for client needs and drive the resolution of issues or enhancements. Regular check-ins, reviews, and performance assessments with clients will help identify opportunities for upselling, renewals, or additional services. Additionally, you will provide guidance, training, and support to clients on the use of security tools and best practices to maximize their effectiveness. Monitoring client satisfaction, gathering feedback, and implementing strategies to improve the overall customer experience and retention will be key aspects of your role. Tracking and reporting key account metrics, usage patterns, and client feedback to internal stakeholders is also part of your responsibilities. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Business Administration, or a related field. A minimum of 6-8 years of experience in a customer-facing role, preferably in a cybersecurity or SOC environment, is required. In-depth knowledge of security operations, incident response, threat intelligence, and related technologies is essential. Strong communication, interpersonal, and negotiation skills are necessary to effectively interact with diverse stakeholders. The ability to analyze data, understand technical concepts, and translate complex information for non-technical audiences is also crucial. You should be able to manage multiple clients and projects simultaneously while maintaining attention to detail. Proficiency in CRM software, project management tools, and the Microsoft Office Suite is expected. Relevant certifications such as Certified Customer Success Manager or CompTIA Security+ would be advantageous. In return, we offer a competitive salary package, the opportunity to work with cutting-edge security technologies, professional development and training opportunities, and a collaborative and inclusive work environment. Location: Ahmedabad / Navi Mumbai Experience: 8+ yrs Send Your CV To: careers@eventussecurity.com,

The Security Operations Centre (SOC) department is seeking a candidate with strong oral and written communication skills. Experience in managing global customers, particularly in the US and Canada, is an advantage. The ideal candidate should be proficient in Incident Management and Response, with in-depth knowledge of security concepts such as cyber-attacks, threat vectors, risk management, and incident management. Strong familiarity with EDR and XDR is preferred. A strong understanding of various security solutions including EDR, XDR, NDR, EPP, Web Security, Firewalls, Email Security, O365, SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolset Web Security, AV, UBEA, and Advanced SOC is required. The role involves working in a 24x7 Security Operation Centre (SOC) environment and includes creating, performing, reviewing, and delivering Incident Response playbooks and procedures. The responsibilities also include providing analysis and trending of security log data, threat and vulnerability analysis, security advisory services, and experience with Security Information Event Management (SIEM) tools. Hands-on experience in creating advanced correlation rules and conducting Vulnerability Assessments is a must. The candidate should have experience in threat hunting and forensic investigations. Other tasks and responsibilities may be assigned, including creating and fine-tuning rules, playbooks, etc. Strong knowledge of various operating systems such as Windows, Linux, and Unix, as well as TCP/IP Protocols, network analysis, and common Internet protocols and applications, is essential. Effective communication skills are required for contributing to the development and delivery of various written and visual documents for diverse audiences. Location: Ahmedabad Experience: 3-6 yrs Essential Skills/Certifications: GCFA, GCFE, CISP, CISSP, CCNP, CCIE Security, CEH; CSA If you meet the requirements and possess the essential skills/certifications, please send your CV to careers@eventussecurity.com.,

You will be responsible for designing and developing data solutions using Elasticsearch/OpenSearch, integrating with various data sources and systems. Your role will involve architecting, implementing, and optimizing data solutions, along with applying your expertise in machine learning to develop models, algorithms, and pipelines for data analysis, prediction, and anomaly detection within Elasticsearch/OpenSearch environments. Additionally, you will design and implement data ingestion pipelines to collect, cleanse, and transform data from diverse sources, ensuring data quality and integrity. As part of your responsibilities, you will manage and administer Elasticsearch/OpenSearch clusters, including configuration, performance tuning, index optimization, and monitoring. You will work on optimizing complex queries and search operations in Elasticsearch/OpenSearch to ensure efficient and accurate retrieval of data. Troubleshooting and resolving issues related to Elasticsearch/OpenSearch performance, scalability, and reliability will be a key aspect of your role, requiring close collaboration with DevOps and Infrastructure teams. Collaboration with cross-functional teams, including data scientists, software engineers, and business stakeholders, will be essential to understand requirements and deliver effective data solutions. You will also be responsible for documenting technical designs, processes, and best practices related to Elasticsearch/OpenSearch and machine learning integration, providing guidance and mentorship to junior team members. To qualify for this position, you should hold a Bachelor's or Master's degree in Computer Science, Data Science, or a related field. Strong experience in designing, implementing, and managing large-scale Elasticsearch/OpenSearch clusters is required, along with expertise in machine learning techniques and frameworks such as TensorFlow, PyTorch, or scikit-learn. Proficiency in programming languages like Python, Java, or Scala, and experience with data processing frameworks and distributed computing are necessary. A solid understanding of data engineering concepts, cloud platforms, and containerization technologies is highly desirable. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced, collaborative environment. Excellent communication skills are crucial, enabling you to translate complex technical concepts into clear explanations for both technical and non-technical stakeholders. A proven track record of successfully delivering data engineering projects on time and within budget is also expected. If you have 5+ years of experience in Data Ingestion and Transformation, Elastic Search/Open Search Administration, Machine Learning Integration, and related areas, we invite you to send your CV to careers@eventussecurity.com. Join us in Ahmedabad and be part of our SOC - Excellence team.,