As a dedicated Customer Success Manager at our Security Operations Center team, you will play a crucial role in ensuring client satisfaction, retention, and successful implementation of our security solutions. Your responsibilities will include building strong client relationships, understanding their needs, and collaborating with internal teams to deliver exceptional service. You will act as the primary point of contact for SOC clients, fostering positive relationships and addressing their inquiries, concerns, and requests promptly. By understanding client goals, requirements, and challenges, you will provide tailored solutions to ensure effective implementation and utilization of our security services. Collaboration with sales, technical, and support teams is essential to advocate for client needs and drive the resolution of issues or enhancements. Regular check-ins, reviews, and performance assessments with clients will help identify opportunities for upselling, renewals, or additional services. Additionally, you will provide guidance, training, and support to clients on the use of security tools and best practices to maximize their effectiveness. Monitoring client satisfaction, gathering feedback, and implementing strategies to improve the overall customer experience and retention will be key aspects of your role. Tracking and reporting key account metrics, usage patterns, and client feedback to internal stakeholders is also part of your responsibilities. To be successful in this role, you should have a Bachelor's degree in computer science, Information Technology, Business Administration, or a related field. A minimum of 6-8 years of experience in a customer-facing role, preferably in a cybersecurity or SOC environment, is required. In-depth knowledge of security operations, incident response, threat intelligence, and related technologies is essential. Strong communication, interpersonal, and negotiation skills are necessary to effectively interact with diverse stakeholders. The ability to analyze data, understand technical concepts, and translate complex information for non-technical audiences is also crucial. You should be able to manage multiple clients and projects simultaneously while maintaining attention to detail. Proficiency in CRM software, project management tools, and the Microsoft Office Suite is expected. Relevant certifications such as Certified Customer Success Manager or CompTIA Security+ would be advantageous. In return, we offer a competitive salary package, the opportunity to work with cutting-edge security technologies, professional development and training opportunities, and a collaborative and inclusive work environment. Location: Ahmedabad / Navi Mumbai Experience: 8+ yrs Send Your CV To: careers@eventussecurity.com,
The Security Operations Centre (SOC) department is seeking a candidate with strong oral and written communication skills. Experience in managing global customers, particularly in the US and Canada, is an advantage. The ideal candidate should be proficient in Incident Management and Response, with in-depth knowledge of security concepts such as cyber-attacks, threat vectors, risk management, and incident management. Strong familiarity with EDR and XDR is preferred. A strong understanding of various security solutions including EDR, XDR, NDR, EPP, Web Security, Firewalls, Email Security, O365, SIEM, SSL, Packet Analysis, HIPS/NIPS, Network Monitoring tools, Remedy, Service Now Ticketing Toolset Web Security, AV, UBEA, and Advanced SOC is required. The role involves working in a 24x7 Security Operation Centre (SOC) environment and includes creating, performing, reviewing, and delivering Incident Response playbooks and procedures. The responsibilities also include providing analysis and trending of security log data, threat and vulnerability analysis, security advisory services, and experience with Security Information Event Management (SIEM) tools. Hands-on experience in creating advanced correlation rules and conducting Vulnerability Assessments is a must. The candidate should have experience in threat hunting and forensic investigations. Other tasks and responsibilities may be assigned, including creating and fine-tuning rules, playbooks, etc. Strong knowledge of various operating systems such as Windows, Linux, and Unix, as well as TCP/IP Protocols, network analysis, and common Internet protocols and applications, is essential. Effective communication skills are required for contributing to the development and delivery of various written and visual documents for diverse audiences. Location: Ahmedabad Experience: 3-6 yrs Essential Skills/Certifications: GCFA, GCFE, CISP, CISSP, CCNP, CCIE Security, CEH; CSA If you meet the requirements and possess the essential skills/certifications, please send your CV to careers@eventussecurity.com.,
You will be responsible for designing and developing data solutions using Elasticsearch/OpenSearch, integrating with various data sources and systems. Your role will involve architecting, implementing, and optimizing data solutions, along with applying your expertise in machine learning to develop models, algorithms, and pipelines for data analysis, prediction, and anomaly detection within Elasticsearch/OpenSearch environments. Additionally, you will design and implement data ingestion pipelines to collect, cleanse, and transform data from diverse sources, ensuring data quality and integrity. As part of your responsibilities, you will manage and administer Elasticsearch/OpenSearch clusters, including configuration, performance tuning, index optimization, and monitoring. You will work on optimizing complex queries and search operations in Elasticsearch/OpenSearch to ensure efficient and accurate retrieval of data. Troubleshooting and resolving issues related to Elasticsearch/OpenSearch performance, scalability, and reliability will be a key aspect of your role, requiring close collaboration with DevOps and Infrastructure teams. Collaboration with cross-functional teams, including data scientists, software engineers, and business stakeholders, will be essential to understand requirements and deliver effective data solutions. You will also be responsible for documenting technical designs, processes, and best practices related to Elasticsearch/OpenSearch and machine learning integration, providing guidance and mentorship to junior team members. To qualify for this position, you should hold a Bachelor's or Master's degree in Computer Science, Data Science, or a related field. Strong experience in designing, implementing, and managing large-scale Elasticsearch/OpenSearch clusters is required, along with expertise in machine learning techniques and frameworks such as TensorFlow, PyTorch, or scikit-learn. Proficiency in programming languages like Python, Java, or Scala, and experience with data processing frameworks and distributed computing are necessary. A solid understanding of data engineering concepts, cloud platforms, and containerization technologies is highly desirable. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced, collaborative environment. Excellent communication skills are crucial, enabling you to translate complex technical concepts into clear explanations for both technical and non-technical stakeholders. A proven track record of successfully delivering data engineering projects on time and within budget is also expected. If you have 5+ years of experience in Data Ingestion and Transformation, Elastic Search/Open Search Administration, Machine Learning Integration, and related areas, we invite you to send your CV to careers@eventussecurity.com. Join us in Ahmedabad and be part of our SOC - Excellence team.,
As an Enterprise Account Manager for Cyber Security Services Sales, your primary responsibility is to drive revenue growth by establishing and nurturing relationships with enterprise-level clients. You will be at the forefront of our cybersecurity services sales efforts, assisting organizations in protecting their digital assets and sensitive information. Your key responsibilities include: - Building and maintaining strong, long-lasting client relationships at the executive and decision-maker levels within enterprise accounts. - Developing and implementing a comprehensive sales strategy for cybersecurity services tailored to each client's specific needs and challenges. - Gaining an in-depth understanding of our cybersecurity services and staying up to date with industry trends to effectively communicate their value to clients. - Meeting and exceeding sales targets, quotas, and revenue goals through a consultative sales approach. - Collaborating with the technical and marketing teams to ensure seamless delivery of services and effective communication to clients. - Maintaining a robust sales pipeline, providing accurate sales forecasts, and regularly updating CRM systems. - Staying informed about the competitive landscape, industry trends, and emerging threats in the cybersecurity sector. - Negotiating contracts and agreements, leading to successful deals and new client partnerships. - Ensuring client satisfaction throughout the sales and service delivery process, addressing any concerns or issues promptly. Qualifications required for this role include a Bachelor's degree in Engineering or a related field (MBA is a plus), 3 years of experience in Sales for Cyber Security Solutions/Services, a proven track record in enterprise-level sales (preferably in the cybersecurity or IT services industry), a strong understanding of cybersecurity concepts and solutions, exceptional communication, negotiation, and presentation skills, the ability to work independently and as part of a team, and a results-driven focus on exceeding sales targets. Location: Navi Mumbai Experience: 3 years in the same industry (Cyber Security) To apply, please send your CV to careers@eventussecurity.com,
You will be responsible for architecting and implementing scalable, reliable cloud-based solutions within the Research & Development Department. Your primary focus will be overseeing infrastructure management to ensure seamless integration with Rust-based microservices. Additionally, you will be tasked with implementing and maintaining CI/CD pipelines for automated deployments, optimizing cloud costs for high performance and reliability, and driving platform security to meet industry standards. Your role will also involve automating workflows to enhance operational efficiency and collaborating with development and data science teams for platform integration. As the ideal candidate, you should possess expertise in cloud platforms such as AWS, Azure, or Google Cloud, along with a strong background in architecting cloud infrastructure and security solutions. Proficiency in containerization tools like Docker and Kubernetes, as well as Infrastructure as Code technologies like Terraform and Ansible, is essential for this role. Furthermore, you should have a good working knowledge of Open Search, Elastic Search, networking, security, and database management. Leadership experience, including the ability to mentor and manage teams, is highly desirable. A Master's degree in Computer Science, Engineering, or a related field is required for this position. Knowledge of serverless architectures, edge computing, observability tools, and SRE (Site Reliability Engineering) principles will be beneficial. The location for this position is Ahmedabad, and the ideal candidate should have 7-15 years of relevant experience. To apply for this position, please send your CV to careers@eventussecurity.com.,
You will be responsible for overseeing the design and development of applications using Rust, React, and Python. This includes managing database schema design, optimization, and integration with SQL/NoSQL databases such as MongoDB, PostgreSQL, or Redis. Collaboration with the Cloud and Platform Engineering team will be essential to integrate development solutions with cloud platforms like AWS, Azure, or Google Cloud. Leading a team of developers, you will be expected to foster innovation and technical excellence. Defining and enforcing development best practices, coding standards, and version control strategies will be a key part of your role. It is crucial to ensure the scalability and performance of applications through robust architectural practices. Driving the implementation of CI/CD pipelines to streamline development and deployment processes is also a significant aspect of this position. Additionally, conducting code reviews and effectively managing technical debt are essential responsibilities. To excel in this role, you must possess expertise in Rust, React, and Python development environments. A strong understanding of database systems (SQL and NoSQL) and query optimization techniques is required. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud, and familiarity with cloud-native architectures are also essential. Knowledge of microservices, API integration, and containerization (Docker, Kubernetes) is beneficial. Proven leadership experience, including mentoring and managing development teams, is a must. Strong analytical and problem-solving skills are crucial for success in this position. A Master's degree in Computer Science, Engineering, or a related field is preferred. Experience with GraphQL or REST API design, familiarity with DevSecOps practices and tools, knowledge of testing frameworks (e.g., PyTest, Jest), and exposure to AI/ML integration within applications are additional qualifications that would be advantageous. This position is based in Ahmedabad and requires 7-15 years of relevant experience. If you meet the qualifications and are interested in this opportunity, please send your CV to careers@eventussecurity.com.,