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Job Summary: The E-commerce Operations Manager will be a pivotal leader responsible for driving revenue growth initiatives while simultaneously optimising our end-to-end operational processes across all channels (online e-commerce, marketplaces, and potential future offline touchpoints). This dual-focused role requires a strategic thinker who can identify market opportunities, implement scalable growth strategies, and ensure efficient, cost-effective, and customer-centric operations from procurement to delivery. This role will also be critical in fostering cross-functional collaboration to achieve business objectives. Key Responsibilities: I. Business Growth & Strategy: Identify, evaluate, and pursue new market opportunities for growth, including product expansion, geographical reach, and diversification of sales channels. Develop and execute strategic plans to drive revenue growth, enhance market share, and improve profitability. Conduct thorough market research, competitor analysis, and consumer behavior studies to identify trends and actionable insights. Lead demand forecasting and sales projection efforts to inform business strategy and operational planning. Collaborate closely with the Marketing team to optimise digital campaigns, improve conversion rates, and enhance customer acquisition and retention strategies. Oversee and manage marketplace operations on platforms such as Amazon, Flipkart, Myntra, etc., focusing on performance optimisation, promotional strategies, compliance, and strategic growth. Oversee and optimise product listings across all online channels (owned website, marketplaces) for maximum visibility, search engine optimisation (SEO), and conversion rates. Explore and establish strategic partnerships, collaborations, and alliances that contribute to brand visibility and business expansion. Monitor and analyse key business metrics (sales performance, customer lifetime value, market share, ROI of initiatives) to inform decision-making. Lead new product launch readiness from a business and operational perspective. Drive cross-functional coordination and alignment with teams, including Marketing, Product Development, Sales, and Finance, to ensure seamless execution of growth initiatives. II. Operations & Supply Chain Excellence: Oversee and optimise the entire supply chain, including procurement, inventory planning, warehousing, order fulfilment, and last-mile delivery. Develop and implement robust inventory planning strategies, leveraging forecasting insights to optimise stock levels, minimise carrying costs, prevent stockouts, and manage aging inventory across all channels. Develop and implement efficient inventory management strategies to minimise carrying costs, prevent stockouts, and ensure optimal stock levels across all channels. Manage and negotiate relationships with 3PL providers, courier partners, and key suppliers to ensure cost-effectiveness, service levels, and timely deliveries. Streamline and improve operational processes (e.g., order processing, packaging, returns, customer service workflow) to enhance efficiency and customer satisfaction. Ensure accuracy, consistency, and timely updates of product data and inventory synchronization across all sales listings (website, marketplaces) and internal systems. Ensure seamless integration and optimal utilization of e-commerce platforms (e.g., Shopify), ERP/CRM systems, and other operational technologies. Monitor operational KPIs (e.g., delivery times, return rates, cost per shipment, order accuracy) and implement corrective actions. Manage reverse logistics processes to ensure efficient handling of returns and exchanges. Qualifications: Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, E-commerce, or a related field. An MBA is a plus. Minimum of 2+ years of progressive experience in an E-commerce or D2C brand, with a demonstrable track record in both business growth and operational management. Proven ability to drive revenue growth and optimize complex supply chain and fulfilment operations. Demonstrated experience in managing marketplace operations (e.g., Amazon, Flipkart, Myntra), including promotions, compliance, and seller performance. Strong analytical skills with proficiency in data analysis tools (e.g., advanced Excel, Power BI, Tableau) to extract insights and make data-driven decisions. Experience with e-commerce platforms (e.g., Shopify, Magento) and familiarity with ERP/CRM systems. Demonstrated experience in managing and optimising product listings on various e-commerce platforms and marketplaces. Excellent forecasting, inventory planning, project management, organizational, and problem-solving skills. Exceptional communication (written and verbal), negotiation, and interpersonal abilities, with a strong knack for cross-functional coordination. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Prior experience in the lifestyle, fashion, or accessories industry is a strong advantage. Familiarity with the Indian e-commerce landscape and consumer behaviour. About Scarters: Scarters is a rapidly growing Indian Direct-to-Consumer (D2C) brand committed to elevating everyday experiences through thoughtfully designed and functional accessories. Specialising in premium bags & accessories, we blend minimalist aesthetics with practical utility. At Scarters, we believe in crafting products that empower individuals to be organised, efficient, and unique, whether they are navigating professional life or embarking on new adventures. Show more Show less
