Role Description - E commerce Operations Manager This is a full-time hybrid role for an E-commerce Operations Manager based in *Mumbai*, with somework-from-home flexibility. The E-commerce Operations Manager will oversee daily e-commerce operations, manage the online store, handle inventory control, and coordinate with suppliers. Responsibilities also include optimizing the customer experience, processing orders, maintaining product listings, managing returns, and analyzing sales data to enhance performance. *Qualifications* Experience in e-commerce operations(D2C), inventory management, and supplier coordination Skills in optimizing customer experience, order processing, communicating with a 3PL and handling returns. Proficiency in analyzing sales data and maintaining product listings Strong organizational and multitasking abilities Excellent written and verbal communication skills Ability to work independently and in a hybrid work setting Experience in the fashion or jewelry industry is a plus Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Flexible schedule Work from home Ability to commute/relocate: Vile Parle, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you okay with a hybrid setting? Education: Bachelor's (Required) Experience: E-Commerce: 1 year (Preferred) Language: English (Required) Work Location: In person Application Deadline: 05/08/2025 Expected Start Date: 15/08/2025
Job Description: E-Commerce Operations Manager Location: Mumbai, India (On-site/Hybrid) Brand: Inaya Accessories – Waterproof, Tarnish-Free Demi-Fine Jewelry About Us Inaya Accessories is a fast-growing demi-fine jewelry brand loved by 100,000+ customers worldwide. We specialize in waterproof, tarnish-free, hypoallergenic jewelry designed for everyday luxury. As we expand in India and globally (including Australia), we are looking for a detail-oriented and proactive E-Commerce Operations Manager to oversee our online business operations and ensure seamless customer experiences. Key Responsibilities Website Management & SEO Oversee day-to-day management of the Inaya website, ensuring smooth navigation, timely updates, and flawless customer experience. Collaborate with tech/design teams to optimize UI/UX, page speed, and mobile responsiveness. Manage SEO activities: keyword strategy, product page optimization, content updates, and performance tracking. Marketplace Management Manage product listings, promotions, and inventory on external marketplaces (nykaa, Myntra, Ajio, etc.). Track performance, implement strategies to boost visibility, and drive sales across platforms. Logistics & Third-Party Coordination Coordinate with courier partners, warehouse teams, and logistics vendors to ensure timely order dispatches and returns. Manage SLAs with third-party service providers (courier, packaging, tech, etc.). Monitor delivery timelines, escalate issues, and resolve bottlenecks. E-Commerce Operations & Timing Ensure seamless order processing from placement to delivery with minimal delays. Implement processes to streamline day-to-day e-commerce workflows. Monitor customer journey touchpoints to reduce drop-offs and cancellations. Product Cataloging & Inventory Management Create and maintain accurate product catalogs with complete information (descriptions, images, attributes, SEO-friendly content). Track and reconcile inventory across website, marketplaces, and warehouses. Desired Skills & Qualifications Bachelor’s degree in Business, Marketing, E-Commerce, or related field. 1–5 years of experience in e-commerce operations, preferably in fashion, accessories, or lifestyle brands. Strong knowledge of website management, SEO, and marketplace platforms. Hands-on experience with inventory management systems and logistics coordination. Excellent communication and problem-solving skills. Ability to manage multiple stakeholders and work in a fast-paced environment. What We Offer Opportunity to be part of a fast-scaling, women-led brand redefining jewelry. A dynamic and collaborative work culture. Competitive salary and growth opportunities within the company. Employee discounts on all Inaya products Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Benefits: Flexible schedule Work from home Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Know how of platforms like shopify Have you used logistics platforms like Shiprocket? Do you have the know how of OMS platforms like unicommerce? Education: Bachelor's (Required) Experience: E-Commerce: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person