E-commerce Operations Manager

Job Description: E-Commerce Operations Manager

Location: Mumbai, India (On-site/Hybrid)
Brand: Inaya Accessories – Waterproof, Tarnish-Free Demi-Fine Jewelry

About Us

Inaya Accessories is a fast-growing demi-fine jewelry brand loved by 100,000+ customers worldwide. We specialize in waterproof, tarnish-free, hypoallergenic jewelry designed for everyday luxury. As we expand in India and globally (including Australia), we are looking for a detail-oriented and proactive E-Commerce Operations Manager to oversee our online business operations and ensure seamless customer experiences.

Key ResponsibilitiesWebsite Management & SEO

• Oversee day-to-day management of the Inaya website, ensuring smooth navigation, timely updates, and flawless customer experience.
• Collaborate with tech/design teams to optimize UI/UX, page speed, and mobile responsiveness.
• Manage SEO activities: keyword strategy, product page optimization, content updates, and performance tracking.

Marketplace Management

• Manage product listings, promotions, and inventory on external marketplaces (nykaa, Myntra, Ajio, etc.).
• Track performance, implement strategies to boost visibility, and drive sales across platforms.

Logistics & Third-Party Coordination

• Coordinate with courier partners, warehouse teams, and logistics vendors to ensure timely order dispatches and returns.
• Manage SLAs with third-party service providers (courier, packaging, tech, etc.).
• Monitor delivery timelines, escalate issues, and resolve bottlenecks.

E-Commerce Operations & Timing

• Ensure seamless order processing from placement to delivery with minimal delays.
• Implement processes to streamline day-to-day e-commerce workflows.
• Monitor customer journey touchpoints to reduce drop-offs and cancellations.

Product Cataloging & Inventory Management

• Create and maintain accurate product catalogs with complete information (descriptions, images, attributes, SEO-friendly content).
• Track and reconcile inventory across website, marketplaces, and warehouses.

Desired Skills & Qualifications

• Bachelor’s degree in Business, Marketing, E-Commerce, or related field.
• 1–5 years of experience in e-commerce operations, preferably in fashion, accessories, or lifestyle brands.
• Strong knowledge of website management, SEO, and marketplace platforms.
• Hands-on experience with inventory management systems and logistics coordination.
• Excellent communication and problem-solving skills.
• Ability to manage multiple stakeholders and work in a fast-paced environment.

What We Offer

• Opportunity to be part of a fast-scaling, women-led brand redefining jewelry.
• A dynamic and collaborative work culture.
• Competitive salary and growth opportunities within the company.
• Employee discounts on all Inaya products

Job Type: Full-time

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Know how of platforms like shopify
• Have you used logistics platforms like Shiprocket?
• Do you have the know how of OMS platforms like unicommerce?

Education:

• Bachelor's (Required)

Experience:

• E-Commerce: 1 year (Required)

Language:

• English (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person