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wishbag online pvt ltd
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E-commerce Operations Manager

E-commerce Operations Manager

wishbag online pvt ltd

0 years

4 - 7 Lacs

noida

Posted:21 hours ago| Platform: GlassDoor logo

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Skills Required

pricing design content analyze logistics service ads drive metrics seo marketing analytics report efficiency reports

Work Mode

On-site

Job Type

Full Time

Job Description

E-commerce Management

Manage product listings, pricing, and promotions across marketplaces and website.
Coordinate with design, content, and tech teams to ensure smooth website operations.
Analyze product performance and optimize listings to improve conversion rates.

Logistics & Operations

Oversee order fulfillment, dispatches, and last-mile delivery tracking.
Coordinate with courier partners and warehouses for timely and accurate deliveries.
Manage returns, replacements, and overall operational efficiency.

Customer Support

Handle escalated customer queries and ensure resolution within timelines.
Monitor customer satisfaction scores and implement service improvement initiatives.
Collaborate with the operations team to reduce complaints and improve experience.

Performance & Digital Marketing

Plan and execute paid campaigns (Google Ads, Meta Ads, etc.) to drive sales.
Monitor ROAS, CPC, and other performance metrics to ensure campaign efficiency.
Collaborate on SEO, email marketing, and social media activities to increase visibility.

Analytics & Reporting

Track and report sales, ad performance, logistics KPIs, and customer data.
Provide actionable insights to improve efficiency and profitability.
Prepare weekly and monthly performance reports for management.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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