Job description The Onboarding & Customer Service Specialist (the OCSS”) will work with one of our US-based Financial Technology Customers to onboard new potential clients on their behalf. The OCSS will be a primary point of contact for our Financial Technology Customers and their new clients for all new onboardings, while also handling inquiries and taking ownership to solve any issues that may come up during the onboarding. The ideal candidate will have at least five years of experience in a customer service and sales for US-based companies, with some background within the financial services and/ or loan industry. Key Responsibilities: Client Interaction: Handle incoming and outbound calls, emails, zoom meetings, video conferences, and chat inquiries from clients about the status of their loan accounts, payment status, and account management. Issue Resolution: Resolve customer issues and concerns efficiently, including processing payment requests, updating account information, and addressing loan-related inquiries. Account Management: Provide accurate information about loan terms, conditions, and servicing procedures. Assist clients with loan modifications, deferments, and other account-related services. Onboarding New Clients: Guide new clients through the onboarding process, including setting up their loan accounts, explaining loan terms, and ensuring they understand how to manage their accounts effectively. Client Integration: Walk potential clients through the onboarding process, from initial inquiries to account setup, ensuring a seamless transition and providing support during the early stages of their engagement with the company. Documentation: Maintain detailed and accurate records of client interactions and transactions. Keep track of all additional documentation required from clients to complete onboarding. Ensure all communication is documented in the company’s CRM system. Compliance: Adhere to all regulatory and company policies related to loan servicing. Ensure confidentiality and security of client information. Continuous Improvement: Identify opportunities for process improvements and contribute to enhancing customer service protocols. Collaboration: Work closely with other departments of our Financial Technology Customers, such as Collections, Underwriting, and Escalation Teams, to ensure comprehensive service delivery and issue resolution. Required Qualifications: Experience: Minimum of 5 years of experience in customer service, preferably within the loan servicing or financial services industry. Language: Ability to communicate in English (written & verbal) with US clients. Applicants must be able to demonstrate at least 3 years working experience working directly with US-based clients. Knowledge: In-depth understanding of loan servicing processes, including the related business documentation, payments, interest calculations, and account management. Familiarity with relevant regulations and compliance standards. Attributes: Demonstrated ability to handle high-pressure situations with a calm and professional demeanor. Strong organizational skills and the ability to multitask effectively. Education: Bachelor’s degree in business, finance, communications or a related field required. MBA or related master’s degree preferred.

Responsibilities: Interpret data and provide ongoing reports. Ability to work on multiple projects of different nature Self- driven, Detail-oriented and diligent Preparing reports in documented formats, reaching out to suppliers on behalf of the client via email and updating client CRM / other online platform from time to time Preferred Qualifications: Graduate / Postgraduate (in any field) Excellent written and oral communication skills Fluency in preparation of reports, MIS & data visualization. Prior experience in Excel & MS office tools 1+ years of experience Job Timings: 8 PM to 5 AM We are only looking for male candidates as this is a night shift job. Job Type: Full-time Pay: ₹11,000.00 - ₹25,000.00 per month Schedule: Night shift US shift Ability to commute/relocate: Nehru Nagar West, Bhilai, Bhilai, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required) Experience: total: 1 year (Required) Shift availability: Night Shift (Required)

Responsibilities: Interpret data and provide ongoing reports. Ability to work on multiple projects of different nature Self- driven, Detail-oriented and diligent Preparing reports in documented formats, reaching out to suppliers on behalf of the client via email and updating client CRM / other online platform from time to time Preferred Qualifications: Graduate / Postgraduate (in any field) Excellent written and oral communication skills Fluency in preparation of reports, MIS & data visualization. Prior experience in Excel & MS office tools 1+ years of experience Job Timings: 8 PM to 5 AM We are only looking for male candidates as this is a night shift job. Job Type: Full-time Pay: ₹11,000.00 - ₹25,000.00 per month Schedule: Night shift US shift Ability to commute/relocate: Nehru Nagar West, Bhilai, Bhilai, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required) Experience: total: 1 year (Required) Shift availability: Night Shift (Required)

Key Responsibilities: Accurately input, update, and maintain data in company systems. Verify and ensure data accuracy and integrity. Generate and maintain detailed reports using MS Excel. Collaborate with team members to ensure timely and accurate data entry processes. Identify and correct any errors or discrepancies in data. Maintain confidentiality and safeguard sensitive information. Skills and Qualifications: Graduate / Postgraduate (in any field) Proficiency in English (verbal and written communication skills). Knowledge of MS Excel, including formulas, vlookup, and pivot is preferred. Prior experience in data entry or a similar role is preferred. Strong attention to detail and problem-solving abilities. Ability to work independently and meet tight deadlines. 1+ years of experience Additional Information : The position is based in Bhilai. Candidates from nearby locations or those willing to relocate are encouraged to apply. Benefits : Working directly for US clients. Competitive salary and performance-based incentives. Opportunity to work in a collaborative and supportive environment. Professional growth and development opportunities. Shift: Night Shift (8 PM to 5 AM) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Night shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: In person

Job Description: We are seeking a highly motivated and organized individual to manage both accounting and HR administrative functions. This role requires proficiency in Tally and QuickBooks , a strong understanding of day-to-day accounting processes, and the ability to support HR and office administration tasks. You will play a key role in maintaining smooth operations and supporting the team in achieving business goals. Key Responsibilities: Accounting Responsibilities: Maintain day-to-day accounting entries and records in Tally and QuickBooks . Manage accounts payable and accounts receivable. Reconcile bank statements and handle petty cash. Ensure timely invoicing and payments. Support with financial audits and ensure compliance with accounting policies. Process payroll and manage employee reimbursements. HR Responsibilities: Assist in recruitment by scheduling interviews and coordinating with candidates. Maintain employee records and ensure HR files are up-to-date. Handle employee onboarding and offboarding processes. Manage attendance, leaves, and employee benefits. Address employee queries regarding HR policies and procedures. Support in organizing training sessions and performance appraisals. Ensure adherence to labor laws and company policies. Office Administration Responsibilities: Manage daily office operations and ensure a productive work environment. Oversee office supplies and inventory management. Handle correspondence, phone calls, and emails. Support senior management with scheduling and organizing meetings. Assist in organizing company events or team-building activities. Requirements: Proven experience as an Account cum HR Admin or similar role. Proficiency in Tally and QuickBooks . Strong understanding of HR processes and office administration. Excellent organizational and time-management skills. Good communication skills , both written and verbal, with the ability to interact effectively with employees, management, and external stakeholders. Ability to work independently and manage multiple tasks simultaneously. Bachelor’s degree in Accounting, HR, Business Administration, or related field preferred. Previous experience in an office admin role is a plus. Preferably looking for candidates in Andheri Location as well as Western Line candidates Job Type: Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Night shift Ability to commute/relocate: Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: QuickBooks: 1 year (Required) Tally: 1 year (Required) Language: English (Required) Location: Andheri, Mumbai, Maharashtra (Preferred) Work Location: In person Expected Start Date: 05/06/2025

The Onboarding & Customer Service Specialist (the “OCSS”) will work with one of our US-based Financial Technology Customers to onboard new potential clients on their behalf. The OCSS will be a primary point of contact for our Financial Technology Customers and their new clients for all new onboardings, while also handling inquiries and taking ownership to solve any issues that may come up during the onboarding. The ideal candidate will have at least five years of experience in a customer service and sales for US-based companies, with some background within the financial services and/ or loan industry. Key Responsibilities: Client Interaction: Handle incoming and outbound calls, emails, zoom meetings, video conferences, and chat inquiries from clients about the status of their loan accounts, payment status, and account management. Issue Resolution: Resolve customer issues and concerns efficiently, including processing payment requests, updating account information, and addressing loan-related inquiries. Account Management: Provide accurate information about loan terms, conditions, and servicing procedures. Assist clients with loan modifications, deferments, and other account-related services. Onboarding New Clients: Guide new clients through the onboarding process, including setting up their loan accounts, explaining loan terms, and ensuring they understand how to manage their accounts effectively. Client Integration: Walk potential clients through the onboarding process, from initial inquiries to account setup, ensuring a seamless transition and providing support during the early stages of their engagement with the company. Documentation: Maintain detailed and accurate records of client interactions and transactions. Keep track of all additional documentation required from clients to complete onboarding. Ensure all communication is documented in the company’s CRM system. Compliance: Adhere to all regulatory and company policies related to loan servicing. Ensure confidentiality and security of client information. Continuous Improvement: Identify opportunities for process improvements and contribute to enhancing customer service protocols. Collaboration: Work closely with other departments of our Financial Technology Customers, such as Collections, Underwriting, and Escalation Teams, to ensure comprehensive service delivery and issue resolution. Required Qualifications: Experience: Minimum of 5 years of experience in customer service, preferably within the loan servicing or financial services industry. Language: Ability to communicate in English (written & verbal) with US clients. Applicants must be able to demonstrate at least 3 years working experience working directly with US-based clients. Knowledge: In-depth understanding of loan servicing processes, including the related business documentation, payments, interest calculations, and account management. Familiarity with relevant regulations and compliance standards. Attributes: Demonstrated ability to handle high-pressure situations with a calm and professional demeanor. Strong organizational skills and the ability to multitask effectively. Education: Bachelor’s degree in business, finance, communications or a related field required. MBA or related master’s degree preferred. Working Hours: 7:00 PM to 5:00 AM Indian Standard Time (IST) . Flexibility within these hours is expected. Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Schedule: Night shift US shift Ability to commute/relocate: Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How soon can you join? This is a Onsite US shift at Andheri West Location, would you be comfortable for the same? Experience: total work: 4 years (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person

Company Description General Analytic Support is a trusted strategic partner providing comprehensive staffing and process outsourcing solutions tailored to drive business efficiency and growth. With expertise in international staffing and business process outsourcing, we support organizations in achieving operational excellence while optimizing costs. Our ISO/IEC 27001:2013 certification underscores our commitment to data security and process integrity. As an extension of your team, we take a collaborative approach to deliver seamless backend support. Specializing in retail industry operations, we handle backend services for multiple retail clients, ensuring streamlined processes, accurate inventory management, and exceptional customer service. Join us in shaping innovative solutions for dynamic retail environments. Please read the JD before applying Responsibilities: Manage assigned projects by organizing and leading teams to ensure effective completion and quality outcomes. Supervise and handle a team of at least 20+ members, fostering collaboration and accountability. Identify opportunities for improvement in existing projects and implement process enhancements. Communicate effectively with clients to assess needs, resolve issues, and ensure satisfaction. Adhere to established reporting standards and processes to maintain project compliance and transparency. Handling backend activities (Cataloguing, Inventory, Pricing, listing of items Ecommerce platforms such as Shopify, lightspeed. or similar portals). Preferred Qualifications: Bachelor’s or Master’s degree in Operations Management, Business Administration, or a related field. Minimum of 3 to 4 years of experience in an operations management role with a proven track record. Strong leadership and interpersonal skills, with a proactive approach to responsibility and prioritization. Excellent verbal and written communication abilities. Proficiency in preparing reports, Management Information Systems (MIS), and data visualization. Advanced knowledge of Microsoft Excel and familiarity with MS Office tools. Client Coordination Serve as the primary point of contact for retail clients, handling queries and resolving issues. Client communication is the major part to handle in this role Collaborate with clients to gather requirements and provide actionable insights. Identify inefficiencies in backend processes and recommend improvements. Implement best practices to streamline operations and enhance client satisfaction. We are seeking candidates with experience in client communication within the US market. Preferred Qualifications: Graduate / Postgraduate (In any field) Master’s Degree Analytical and deep dive skills to evaluate accuracy Excellent written and oral communication skills Fluency in preparation of reports, MIS & data visualization. Prior experience in Excel & MS office tools Key Competencies: Retail domain expertise. High attention to detail. Customer-oriented mindset with a proactive approach. Ability to work collaboratively with teams. Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Schedule: Night shift Ability to commute/relocate: Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How soon can you join? Experience: Microsoft Excel: 4 years (Required) Overall: 3 years (Required) Client communication: 1 year (Required) Shopify or similar tool: 1 year (Required) Work Location: In person