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Job Role - Director of eCommerce Engineering Location - Pune (Hybrid) Experience - 16+ Years Responsibilities 1. Leadership and Delivery • Oversee and lead the engineering project delivery for the ECommerce Global Multi-Tenant Platform, ensuring high availability, scalability, and performance to support global business operations. • Define and execute the engineering strategy, aligning with the company’s business goals and long-term vision for omnichannel retail. • Ensure high-quality deliverables by establishing robust processes for code reviews, testing, and deployment. 2. Cross-Functional Collaboration • Actively collaborate with Product Management, Business Stakeholders, and other Engineering Teams to define project requirements and deliver customer centric solutions. • Serve as a key point of contact for resolving technical challenges and ensuring alignment between business needs and technical capabilities. • Promote seamless communication between teams to deliver cross-functional initiatives on time and within budget. 3. Talent Acquisition and Development • Build a strong and diverse engineering team by attracting, recruiting, and retaining top talent. • Design and implement a robust onboarding program to ensure new hires are set up for success. • Coach team members to enhance technical expertise, problem-solving skills, and leadership abilities, fostering a culture of continuous learning and improvement. • Maintain a strong pipeline of talent by building relationships with local universities, engineering communities, and industry professionals. 4. Performance Management • Define clear, measurable goals for individual contributors and teams, ensuring alignment with broader organizational objectives. • Conduct regular one-on-one meetings to provide personalized feedback, career guidance, and development opportunities. • Manage performance reviews and recognize high-performing individuals, while providing coaching and support to those needing improvement. • Foster a culture of accountability, where team members take ownership of their work and deliver results. 5. Technology Leadership • Champion the adoption of best practices in software engineering, including agile methodologies, DevOps, and automation. • Facilitate and encourage knowledge sharing and expertise in critical technologies, such as cloud computing, microservices, and AI/ML. • Evaluate and introduce emerging technologies that align with business goals, driving innovation and competitive advantage. 6. Continuous Education and Domain Expertise • Develop and execute a continuous education program to upskill team members on both key technologies and the Williams-Sonoma business domain. • Organize training sessions, workshops, and certifications to keep the team updated on the latest industry trends. • Encourage team members to actively participate in tech conferences, hackathons, and seminars to broaden their knowledge and network. 7. Resource Planning and Execution • Accurately estimate development efforts for projects, taking into account complexity, risks, and resource availability. • Develop and implement project plans, timelines, and budgets to deliver initiatives on schedule. • Oversee system rollouts and implementation efforts, ensuring smooth transitions and minimal disruptions to business operations. • Optimize resource allocation to maximize team productivity and ensure proper workload distribution. 8. Organizational Improvement • Champion initiatives to improve the engineering organization’s culture, focusing on collaboration, transparency, and inclusivity. • Continuously evaluate and refine engineering processes to increase efficiency and reduce bottlenecks. • Promote team well-being by fostering a positive and supportive work environment where engineers feel valued and motivated. • Lead efforts to make the organization a "Great Place to Work", including regular engagement activities, mentorship programs, and open communication. 9. System Understanding and Technical Oversight • Develop a deep understanding of critical systems and processes, including platform architecture, APIs, data pipelines, and DevOps practices. • Provide technical guidance to the team, addressing complex challenges and ensuring alignment with architectural best practices. • Partner with senior leaders to align technology decisions with business priorities and future-proof the company’s systems. 10. Innovation and Transformation • Play a pivotal role in transforming Williams-Sonoma into a leading technology organization by implementing cutting-edge solutions in eCommerce, Platform Engineering, AI, ML, and Data Science. • Drive the future of omnichannel retail by conceptualizing and delivering innovative products and features that enhance customer experiences. • Actively represent the organization in the technology community, building a strong presence through speaking engagements, partnerships, and contributions to open-source projects. • Identify opportunities for process automation and optimization to improve operational efficiency. 11. Additional Responsibilities • Be adaptable to perform other duties as required, addressing unforeseen challenges and contributing to organizational goals. • Stay updated on industry trends and competitive landscapes to ensure the company remains ahead of the curve. Criteria: Experience and Expertise Extensive Industry Experience • Total Experience 16+ years & min12+ years of experience in developing and delivering eCommerce mobile applications and retail store solutions with multiple concurrent tracks of development and operations. • Proven success in leading initiatives that drive business outcomes, scalability, and innovation in eCommerce platforms. Leadership and Team Management • 6+ years of experience in building and managing medium-scale teams (10–20 team members) of engineers, technical leads, and managers. • Demonstrated ability to optimize team performance, foster a culture of collaboration, and implement career development initiatives. Project Lifecycle Management • Skilled in managing projects through the entire lifecycle, from concept and design to development, testing, deployment, and maintenance. • Adept at balancing technical, business, and resource constraints to deliver high-quality outcomes. Core Technical Criteria 1. Backend Expertise (Java) Strong Java Knowledge: • Expertise in Java frameworks such as Spring & Spring Boot. • In-depth understanding of RESTful API design, implementation, and optimization. • Knowledge of microservices architecture and tools like Kubernetes, Docker, and API Gateway. Scalability and Performance: • Experience in building scalable, high-performance backend systems to handle high traffic. • Proficiency in tuning Java Virtual Machine (JVM) for optimal performance. Database Management: • Hands-on experience with relational databases like Oracle, MySQL, PostgreSQL, and NoSQL databases like MongoDB, Cassandra, or Redis. • Ability to optimize database queries and manage large datasets effectively. 2. Frontend Expertise (Vue.js) Proficiency in Vue.js: • Deep understanding of Vue.js components, Vuex (state management), Vue Router, and the ecosystem. • Ability to optimize frontend code for performance, SEO, and user experience. Modern Web Development: • Familiarity with JavaScript (ES6+), TypeScript, and tools like Webpack, Vite, or Rollup. • Hands-on experience in responsive design, cross-browser compatibility, and progressive web apps (PWAs). 3. Full Stack Knowledge • Understanding of frontend-backend communication patterns, including REST APIs, WebSockets, and GraphQL. • Ability to troubleshoot and resolve issues across the stack (frontend, backend, and database). Platform and Infrastructure Expertise 4. Cloud and DevOps • Proficiency in cloud platforms like AWS, Google Cloud Platform (GCP), or Azure. • Experience with CI/CD pipelines using Jenkins, GitLab CI/CD, or equivalent tools. • Familiarity with containerization (Docker) and orchestration tools like Kubernetes. • Experience in implementing scalable, fault-tolerant architectures in a cloud environment. 5. Security and Compliance • In-depth knowledge of eCommerce security standards, including PCI DSS compliance for payment processing. • Experience in implementing security best practices, such as authentication (OAuth2, SSO), encryption, and secure API design. Architectural Expertise 6. System Design and Architecture • Proven experience in designing and delivering eCommerce platforms that are scalable, reliable, and fault-tolerant. • Knowledge of event-driven architectures using Kafka, RabbitMQ, or similar tools. • Expertise in load balancing, caching strategies (e.g., CDN, Redis, Memcached), and database partitioning. 7. API Management • Experience designing and implementing secure, versioned, and scalable APIs for both internal and external integrations Show more Show less
